Communications and Internet Services Adjudication Scheme (‘the scheme’).
The scheme is an independent scheme run by Ombudsman Services, to settle disputes. When your dispute goes through the scheme, a person called an independent adjudicator makes a decision on it. That decision is binding on the company you are in dispute with, but you can reject it and take your dispute to court.
Ombudsman Services: Communications
3300 Daresbury Park
Phone: 0330 440 1614
Fax: 0330 440 1615
Textphone: 0330 440 1600
For an up-to-date version of the list of the companies who are registered with Ombudsman Services you can visit their website here.