March 2021
ISP Customer Experience: New remote-working environment, increased demand, automation tools: How to rise to customer expectations in 2021
ISPA is pleased to launch its 2021 ISP Business Model series with a webinar that will continue exploring the business opportunities & challenges facing members. Join us for our 1st webinar, on 25th March from 2pm to 3.30pm, to discuss the key area of customer experience in an age of increased home working. The increased reliance on digital connectivity during the pandemic has meant ISPs have often been busier than ever and managing the increased customer demand from home has…
Find out more »May 2021
ISP Customer Experience: Is churn harming your business?
Following our last event on ISP customer experience, we are very pleased to continue exploring that challenge and invite you to a webinar hosted by our annual partner Plume on Tuesday 25 May from 2pm to 3pm. The broadband delivery landscape is changing rapidly – we now live in an era where consumers demand faster, safer and flawless connectivity, with access to highly personalized apps and services. However, increased home network usage, and a growing number of devices, has created…
Find out more »June 2021
Delivering Gigabit Britain: Meeting the challenge ahead From the Government’s vision to the strategic roll-out by the industry
How the industry lives up to the challenge and delivers the future-generation networks 16th June 2021 | 2PM-4PM | Hopin platform 2pm-2.05pm - WELCOME REMARKS FROM THE CHAIR Steve Leighton, ISPA Council Member & CEO, Voneus 2.05pm-2.35pm PANEL – Overcoming the latest technological, financial and operational challenges to deliver the next generation networks in the UK MANUFACTURING How are customers’ speed expectations driving new technological standards for networks Kevin Moulton, Sales Director, Fibrain FINANCING Asset Finance: Spotlight on alternative options…
Find out more »July 2021
ISPA Conference on Project Gigabit: Promoting demand and meeting customer expectations
ISPA Conference - Project Gigabit: Promoting demand and meeting customer expectations - from 2pm to 3.30pm on 7 July, followed by ISPA AGM from 3.35pm We expect a strong turnout for the event so make sure you secure your complimentary seat now by clicking here Government has an ambitious digital agenda and a clear plan to help with the supply side including proposals to overcome to barriers to deployment and gap funding through Project Gigabit. However, Government’s plan at service-provider…
Find out more »