For internet services providers offering broadband to businesses
Entrants must be an ISP which provides business connectivity.
The judging process is formed of two stages: a period technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.
Broadband entrants were required to undergo a period of technical testing from 1st February 2019 to 31st March 2019. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.
Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists. The submissions deadline was 29th March 2019.
Notes on technical testing
Testing will be web based and entrants will be sent details after the registration stage.
The web based testing should work on most browsers and platforms, including Android phones & tablets, iOS devices and Windows devices and does NOT require Flash or Java to be installed on the device. Entrants should be mindful that as more tests carried out, the better the evidence base is for determining the shortlisting. All entrants in the broadband categories will require a minimum of 50 tests per month from 25 or more locations between 1st February to 31st March 2019. The tester will measure the following:
- Average Downstream throughput
- Average Upstream throughput
- Quality of connection based on stability of speeds
The web-based tester is accessible through any browser and platform and will do a one-off test looking at the above criteria and send the report to thinkbroadband.
Written Entry Form
- Price and value for money
- Installation costs
- Geographical availability
- Reliability and SLAs
- Broadband speeds - upload and download
- Investment and innovation in networks
- Packages available
- Flexibility and responsiveness to businesses needs
- Value added services for businesses (disaster recovery, hosting, VoIP etc)
- Account management and support for businesses
- Innovation in the past 12 months
- IPv6 availability
- Data usage allowance
- Cyber security protection
- IP address provision
- Availability of technologies (eg: FTTC, FTTP, ethernet leased lines)
In 30 WORDS why should you win this award?
How does your business broadband service and packages offer value for money?
What distinguishes your products and services from that of your competitors?
What investment and innovation have you made in your services over the last year?
How has your customer base developed in the last 12 months?
How do you ensure a resilient and reliable service for businesses?
What value added services, contract options and flexibility do you offer business customers?
What are the key features of your customer service and technical support?
For each question you have 50 words.