ISPA Awards 2020 will launch in December.

Find the list of the 2019 ISPA Awads winners here.

ISPA Chair @andrew139g Glover responded to the launch of the @UKLabour manifesto which includes a promise of free broadband to all. Read the full statement at

Best Customer Service

For ISPs providing outstanding customer care

How to enter:

  • Register at our partner thinkbroadband site here by 31st January 2020
  • Entrants are required to undergo a period of technical testing from 1st February -31st March 2020
  • Submit the entry form here by 27th March 2020

Entry criteria:

Entrants must be providers of internet services that provide customer service to businesses or consumers. The submission deadline is 27th March 2020.

Judging process:

Entrants must submit a written form (500 words maximum) detailing how they provide outstanding customer care to their customers. Entrants are advised that a summary of initiatives supported by real world examples is the best approach for the form. This will be reviewed by the judges who will determine the finalist shortlist and winner.

Judging criteria:

  • Data available on customer satisfaction or dissatisfaction rates
  • Promoting a culture of customer satisfaction
  • Retention and satisfaction rates
  • Innovation and use of technology and platforms
  • Training of customer service agents
  • Handling of complaints and dispute resolution
  • Customer engagement and use of feedback
  • Speed of answering customer queries and resolving issues

Survey questions:

In 30 WORDS why should you win this award?

Summary or case study of no more than 500 words taking account of the above criteria. Please provide data where appropriate.

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