Best Customer Solution

For the ISP who has provided a particularly innovative technological solution to a complex customer issue.



Antheus Telecom - Antheus Artificial Intelligence Integration system for contact centres

BDR Group - Medway Community Healthcare projects

Netgem - TV and Wholehome WiFi all in one

Swish Fibre - Connecting schools to their network extension, free of charge

Talk Straight - A unique web filtering solution for vulnerable children providing appropriate online safety

Entry criteria:

This category is open to ISPs who have provided an innovative technology solution to a complex customer issue.

Judging process:

Entrants must submit a written form case study (up to 500 words) detailing how their technology provided a solution to customer. Particular emphasis should be placed on how you helped solve a complex technological challenge for a customer and the impact this had on their business or work.

The written entry form will be reviewed by the judges who will determine the shortlist and the winner. The submissions deadline is 4th June 2021. You can find the submission form here.


Survey questions:

  • What is the solution that you are entering?
  • Why should you win this award? (30 words)
  • Case study detailing how your technology solution helped resolve an issue or improved a process including how the customer benefited. Please specifically highlight the benefit and also include a supporting quote from a customer to demonstrate the solution (500 words)