Read all about our latest work during Covid-19 outbreak in our April newsletter

Best New ISP

For internet services providers that started offering internet services in the last two years (after January 2017).

Please note that you must have been providing services to customers for at since January 2018.

Entrants must be an ISP that started their business after January 2018.

How to enter:

  •  Register by emailing by 27th March 2020
  • Entrants can but are not required to undergo a period of technical testing from 1st February -31st March 2020
  • Submit the entry form here by 27th March 2020

Click here to submit your written entry - The deadline is 27th March 2020

Judging process
The judging process is formed of two stages: a period of technical testing (which is voluntary for this category) and a written entry form used by the judging panel to determine the shortlist and the winner.

We recommend that entrants undergo technical testing from 1st February 2020 to 31st March 2020. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). It can play into your advantage to get your data tested but the winner will be decided on the written submission responses, however the testing data will not be the sole determinant of the shortlist – unlike the other technical categories.

The submissions deadline is 27th March 2020.

Judging criteria:
Price and value for money
Installation costs
Geographical availability
Reliability and SLAs
Broadband speeds - upload and download
Investment and innovation in networks
Packages available
Flexibility and responsiveness to businesses needs
Value added services for businesses (disaster recovery, hosting, VoIP etc)
Account management and support for businesses
Data usage allowance
Cyber security protection
IP address provision
Availability of technologies (eg: FTTC, FTTP, ethernet leased lines)
Environmental/sustainability policy
Technical innovation

Survey questions:
Which area does your service cover, please use the area code where possible.
How does your broadband service and packages offer value for money?
Does your service offer better speed in your serviced area? How did it improve?
What distinguishes your products and services from that of your competitors?
What investment and innovation have you made?
How has your customer base developed since you started?
How do you ensure a resilient and reliable service?
What are the key features of your customer service and technical support?


Close window

A cookie is a snippet of text that is sent from a website's servers and stored on a web browser. The non-essential cookies used on this website are:

Sessions - We set a small PHP session cookie for our cookie notification functionality, this is deleted as soon as you close your browser.

Google Analytics - This allows us to look at really useful data about the visitors we have had to our website.
Cookie details:
To read more about Google's cookies visit

YouTube/Vimeo - If our website cotains videos then some cookies may be used for tracking views etc. These cookies are implimented if you press play though.

WordPress - If we have comments enabled or allow the public to contribute in other ways via default WordPress functionality we will also use some cookies. These are required for the website to function properly.
Cookie details:
To read more about WordPress' cookies visit

Managing Cookies
For information on how to manage your cookie settings please follow the link for your browser:

Close window
It looks like your cookies are switched off. To ensure the best experience whilst visiting our website please consider allowing cookies.

You can find out how to change your settings or more about the cookies we use at the bottom of this page.