Best New ISP

Finalists

Giganet
Jurassic Fibre
Technological Services
Zzoomm

For internet services providers that started offering internet services in the last two years (after January 2017).

Please note that you must have been providing services to customers for at since January 2018.

Entrants must be an ISP that started their business after January 2018.

How to enter:

  •  Registration closed on 27th March 2020.

Judging process
The judging process is formed of two stages: a period of technical testing (which is voluntary for this category) and a written entry form used by the judging panel to determine the shortlist and the winner.

We recommend that entrants undergo technical testing from 1st February 2020 to 31st March 2020. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). It can play into your advantage to get your data tested but the winner will be decided on the written submission responses, however the testing data will not be the sole determinant of the shortlist – unlike the other technical categories.

The submissions deadline is 27th March 2020.

Judging criteria:
Price and value for money
Installation costs
Geographical availability
Reliability and SLAs
Broadband speeds - upload and download
Investment and innovation in networks
Packages available
Flexibility and responsiveness to businesses needs
Value added services for businesses (disaster recovery, hosting, VoIP etc)
Account management and support for businesses
Data usage allowance
Cyber security protection
IP address provision
Availability of technologies (eg: FTTC, FTTP, ethernet leased lines)
Environmental/sustainability policy
Technical innovation

Survey questions:
Which area does your service cover, please use the area code where possible.
How does your broadband service and packages offer value for money?
Does your service offer better speed in your serviced area? How did it improve?
What distinguishes your products and services from that of your competitors?
What investment and innovation have you made?
How has your customer base developed since you started?
How do you ensure a resilient and reliable service?
What are the key features of your customer service and technical support?