ISPA Awards 2020 will launch in December.

Find the list of the 2019 ISPA Awads winners here.

ISPA Chair @andrew139g Glover responded to the launch of the @UKLabour manifesto which includes a promise of free broadband to all. Read the full statement at https://t.co/7ruknMpsBX

Best VoIP

For providers offering VoIP services

How to enter:

  • Register at our partner thinkbroadband site here by 31st January 2020
  • Entrants are required to undergo a period of technical testing from 1st February -31st March 2020
  • Submit the entry form here by 27th March 2020

Entry criteria:

Entrants must be providers selling Voice Over Internet Protocol services. The submission deadline is 27th March 2020.

Judging process

Entrants must submit a written entry form detailing how they meet the criteria set out below. The judges will assess each written entry form to determine shortlist and then meet to determine the winning entry. This category is not technically tested.

Judging Criteria: 

  • Voice quality
  • Innovations in the past 12 months?
  • Variety and scope of packages
  • Time from order to delivery
  • Support and customer care
  • Number options
  • Contract options and flexibility
  • Free access to other VoIP networks
  • Value added services (for example handsets)
  • Innovation in the past 12 months

Survey Questions:

For each question, please answer in 50 WORDS to help determine why you should win this award?

  • How have you improved the overall quality of your VoIP services in the past 12 months?
  • What innovations you put in place in the past 12 months?
  • What do you to do to ensure high voice quality and resilience?
  • What contract options and flexibility do you provide to your customers?
  • How do you ensure the privacy and security of your customers’ data?
  • How do you ensure a high standard of customer satisfaction?
  • What further characteristics distinguish your service from that of your competitors?
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