Internet Hero: Apple
For defending the fundamental principles of encryption and customer privacy.
Internet Villain: Mossack Fonseca Panama
For demonstrating poor cyber security practices.
Best Superfast Broadband sponsored by Axians: Hyperoptic
Hyperoptic’s incredible expansion has seem them double their footprint, but without compromising on top quality customer service or the speeds that have made them famous.
Best Consumer Broadband sponsored by AVSYSTEM: Relish
Relish offers a great and transparent service and the judges were impressed with their focus on a customer base often ignored by other providers.
Best Business Broadband sponsored by Infradata: Venus
Venus’ dark fibre offering and 10 Gbps speeds give businesses the performance and Internet they need now and in the future.
Best Wireless sponsored by Ruckus: Wessex Internet
Wessex provide rural communities with high quality superfast speeds, plus flexible contracts and great reliability that shows how wireless networks have an essential role to play in delivering connectivity.
Best Shared Hosting: Heart Internet
The sheer range of apps and products offered by Heart, plus their reliability, cyber security and support offered to small businesses made them the clear winner.
Best Dedicated Hosting winner: Memset
Memset’s response times, technical support options and resilience impressed the judges, as did having IPv6 as standard and their commitment to being carbon neutral.
Best VoIP sponsored by Magrathea winner: Telappliant
As Voice over Internet technology has evolved, the judges were particularly impressed with Telappliant’s flexible contracts, range of features and innovative payment plans.
Best Cloud Product sponsored by Arista Networks: Storm Internet
Storm Internet clearly demonstrated how cloud technology can deliver a real step-change for business customers and save money, whilst demonstrating a high degree of technical excellence.
Best Marketing Campaign: Vodafone: Terry the Turkey
Terry the Turkey was a memorable addition to the Christmas TV schedules and the judges liked how a telecoms company took on the big retail giants at Christmas ads and generated a real buzz.
*Plusnet received a commendation for running a truly national campaign that was memorable and reinforced the Yorkshire roots of the company.
Best Consumer Customer Service sponsored by Strategic Imperatives: Wifinity
Wifinity deliver great customer service to those in remote and challenging areas, and the judges were impressed with their empowered staff, flexible contracts and no quibble refund policy.
Best Business Customer Service: Catalyst2
A consistent and personal service sees Caltalyst2 achieve impressive customer satisfaction scores and customer referrals.
Best CPE Hardware: Fritz!Box 7490 Router
The Fritz box can be used for a wide range of applications and the feature rich router, plus the accompanying app that puts users in control saw them win in this new category.
Safety Award: UK Safer Internet Centre
The UK Safer Internet Centre run Safer Internet Day goes from strength to strength with amazing reach and a growing of supporters from all walks of life.
*Wise kids were also commended for their impressive scheme which helps schools, youth workers and more teach kids how to use the internet safely.
Security Award sponsored by Infradata: F-Secure
F-Secure products collectively protect millions of customers in partnerships with UK ISPs, giving total protection across the most popular platforms.
Best Tech Law Firm: Kemp Little
Kemp Little’s innovation in delivering legal services and their willingness to share knowledge of emerging tech and telco issues through contributions to online legal portals, conferences and training programmes made them the winner.