Internet Hero: Marcus Hutchins of @Malwaretechblog
For finding the WannaCry killswitch, shining a light on the tech community’s fight against cyber crime
Internet Villain: President Erdogan
For cracking down on online freedom of expression, including blocking Wikipedia and social media
Best Superfast Broadband (sponsored by Ruckus and Purdicom): Hyperoptic
Winning best superfast broadband for a fifth year in a row, the judges felt Hyperoptic’s refusal to stand still and continual network expansion made them worthy winners.
Best Rural Broadband: Gigaclear
In what was an exceptionally strong category in which any of the entrants would have been worthy winners, Gigaclear’s pioneering approach in delivering FTTP made them stand out from the pack
Best Business Broadband: Venus Business Communications
The judges were impressed with Venus’ resilience and improved provision, and for bringing extremely high speeds to the business-critical London area”
Best Wholesale Broadband: Zen Internet
The judges were impressed with Zen’s wholesale FTTP network which is challenging the largest providers, two-way engagement with partners and long staff tenure
Best Wireless (sponsored by Radwin): Luminet
Luminet’s flexible contracts, ranging from 24 hours to 36 months, strong SLAs, down time credit policy downtime policy impressed the judges.
Best Host (sponsored by Xantaro Service Integration): Storm Internet
The judges were particularly impressed by Storm Internet’s customer escalation, encryption and sustainability, offsetting carbon emissions.
Executive of the Year: Dana Tobak, Managing Director, Hyperoptic
In this inaugural category, CEO of Hyperoptic Dana Tobak won for driving innovation and the industry forward for more than 10 years, securing investment and growing ISP businesses”
Best VoIP (sponsored by Magrathea): Telappliant
Telappliant took home the best VoIP Award for its flexibility of services, wide range of pricing and support for carrier preselect on rural areas.
Best Cloud Service: Storm Internet
For offering value for money with innovative pricing, free content distribution network and a modern virtualisation policy, Storm Internet retained their Best Cloud Service award for a second year running.
Best Marketing Campaign: TalkStraight: Schools Broadband
TalkStraight’s “Discovery Campaign” took the prize for its multichannel approach, impressive RoI and clear campaign outcomes.
Best Consumer Customer Service: Wifinity
For the second year running, the judges awarded Wifinity the best consumer service thanks to their fast email answer time, high customer satisfaction rates, staff investment and full refund for any service outages.
Best Business Customer Service: catalyst2
A regular ISPA Awards winner, the judges felt that catalyst 2’s tailored solutions, proactivity and commitment to going the extra mile to fix problems not always part of their hosting package made them served winners.
Best Hardware: Linksys Velop
The Linksys Velop Whole-Home Wi-Fi solution is a premium product that enables users to get the most out of their broadband, with good accessibility, usability and support for innovative technologies, such as the Internet of Things.
Security Award: Talk Straight
Operating in a safety critical and constantly evolving environment of educational establishments, the judges felt that TalkStraight’s innovation and seamless integration made them stand from the other entrants.
Best Tech Law Firm: Kemp Little
Kemp Little’s focus on providing legal advice around cutting-edge innovative technology, and clear demonstration of knowing the sector, gave them the leading edge.