Funding accelerates AI-native platform, productized migrations, and forward-deployed engineering for the fastest-growing OSS/BSS platform in telecom.
gaiia, the AI-native operating system for Communications Service Providers (CSPs), today announced it has raised a $40 million Series B led by JMI Equity, with participation from Inovia Capital. The minority growth investment brings the company's total funding to $66 million, leaves gaiia's founding team in control, and follows three consecutive years of more than 3x revenue growth.
Most CSPs stitch together five to ten disconnected systems to run their operations: billing, provisioning, account management, field service, and workflows. gaiia replaces all of them with a single platform built on one data model. Customers have run more than 10 million workflows on gaiia to date, and workflow execution has grown 10x in the past year alone.
"Telecom has the lowest NPS of any major industry, and the reason is the software running it," said Marc Campagna, co-founder and CEO of gaiia. "Operators have been forced to run their business on tools built before the internet became essential to everyday life. We built gaiia because we lived that problem ourselves at oxio, and this raise lets us keep building, faster, for the companies delivering the most important utility on the planet."
Before founding gaiia, the team built oxio, Canada's fastest-growing internet service provider which exited for $100 million in 2023. That operator-led DNA shapes gaiia's commercial model: the company charges nothing for migrations and deploys a forward-deployed engineering team that brings CSPs live in 4 to 6 months, versus the 12 to 18 month industry standard.
gaiia is used by operators including Cogeco, Greenlight Networks, Vistabeam, Resound, IQ Fiber, Direct Communications, and LilaConnect across fiber, fixed wireless, cable, MVNO, and B2B segments. Growth has been almost entirely word-of-mouth. "gaiia represents the kind of company JMI looks to partner with: a category-defining AI-forward platform, built by operators with deep firsthand understanding of the market," said Chase Thomet, Partner at JMI Equity. "OSS/BSS is a large and underserved category of software, and we believe gaiia has built the architecture and team that will lead its next chapter."
The funding will accelerate gaiia's investment in AI agents, field service, productized migrations, and customer success. The full thesis on the round is available at gaiia.com/b.