Communications and Internet Services Adjudication Scheme (‘the scheme’).
The scheme is an independent scheme run by Communications Ombudsman to settle disputes. When your dispute goes through the scheme, an independent adjudicator will make a decision on it. That decision is binding on the company you are in dispute with, but you can reject it and take your dispute to court.
3300 Daresbury Park
For an up-to-date version of the list of the companies who are registered with Communications Ombudsman you can visit their website here.