Netgem & Brawband discuss their partnership and its value to customers

In this ISPA insights video, Andrew Kernahan, ISPA's Head of public affairs welcomed Shan Eisenbeg of Netgem TV & Wifi and David Munro of Brawband. Together, they explored the utility of increasing customer satisfaction through providing a more complete form of broadband, which in turn, helped Brawband's newer altnet service compete against organisations already established in the market. Watch the full interview below.


Plume & WightFibre speak about the future of ISP Customer Experience 

Andrew Kernahan, ISPA’s Head of Public Affairs interviewed John Irvine, CEO at WightFibre and Niall Robinson, Leading ODM partnerships at Plume. Watch the full interview to hear John explain why Plume has really been "transformational for them in their ability to serve their customers", and learn more on the future of ISP customer experience in a changing broadband market.



CityFibre & HighNet Telecoms speak about their latest collaboration

In this video, we have the pleasure to welcome David Alldritt, Technology and Innovation Director from HighNet Telecoms and Emma Goodwin, Head of Sales for Consumer ISPs from CityFibre.

Brawband, the consumer brand powered by HighNet Telecoms, has been a successful partner for CityFibre since 2020. You can hear all about their collaboration and more in the full interview, where they talk about the journey HighNet experienced entering the consumer market, the support CityFibre provides to partners, such as Brawband, as well as sharing their views on what the market will look like in the years ahead

EPS Global and Netomnia talk about the future of ISP Networks

In this interview, Nick Lansman, ISPA’s Secretary General, has the pleasure to welcome Feka Samakuva, the Director of Networks for Netomnia and Mark Downey, the Head of Sales in Northern Europe and Africa for EPS Global, to speak about their collaboration and more widely about the future of ISP Networks thanks to open disaggregated solutions.

Openreach & Zen Internet speak about the Great British Switch Off

In this interview, Andrew Kernahan, ISPA’s Head of Public Affairs, has the pleasure to welcome Juliette Scott, Senior Manager, All IP Migrations from Openreach as well as Andrew Sayle, Broadband Portfolio Manager and Lee Houston, Voice and UC Strategy Portfolio Manager from Zen Internet to speak about the big challenge of the PSTN switch off that will happen in December 2025.

Preparing for the PSTN switch off - Openreach & Vostron

In this video, we have the pleasure to welcome Sam Strover, ISPA Council Member and CEO of the business ISP Vostron and Phil Laws, Senior Manager, CP and Stakeholder Engagement at Openreach to discuss the challenges of the PSTN switch off. This was a useful opportunity to clarify the implications for vulnerable customers and special services as well as the next steps for CPs to get ready by December 2025.