ISPA is the UK trade association for ISPs in the UK ISPA members range from  large consumer-facing ISPs, niche service providers , business2business specialists, hosting companies and both fixed and wireless ISPs.

When choosing an ISP, customers should choose an ISPA member. ISPA operates a complaints procedure and a code of practice that members must adhere to. If your ISP is an ISPA member and you have any problems, ISPA can help prevent you from needing to consult Trading Standards or a lawyer.

All ISPs must be members of an Alternative Dispute Resolution scheme, the two Ofcom-approved schemes are the Communications - Ombudsman Service and  CISAS.

It is not recommended to select an ISP by price alone. Not all ISPs offer the same services. Customers should look closely at what is offered and decide what they  need.