Developing agenda across both DCMS and Ofcom around the treatment of customers – particularly consumers, vulnerable consumers and those impacted by the pandemic.  

2020

• ISPA response to Gigabit Take-up Advisory Group Call for inputs ISPA response

2019

• ISPA response to DCMS Consultation on a reforming consumer advocacy in telecoms ISPA response

2018

• Response to the super complaint on loyalty penalties raised by Citizens’ Advice to CMA ISPA response
• Response to the BEIS Modernising consumer markets: Consumer Green Paper ISPA response

2015

• Response to BIS implementing Alternative Dispute Resolution Directive ISPA Response