Developing agenda across both DCMS and Ofcom around the treatment of customers – particularly consumers, vulnerable consumers and those impacted by the pandemic.  


  • ISPA response to Gigabit Take-up Advisory Group Call for inputs ISPA response


  • ISPA response to DCMS Consultation on a reforming consumer advocacy in telecoms ISPA response


  • Response to the super complaint on loyalty penalties raised by Citizens’ Advice to CMA ISPA response
  • Response to the BEIS Modernising consumer markets: Consumer Green Paper ISPA response


  • Response to BIS implementing Alternative Dispute Resolution Directive ISPA Response