Best Customer Experience

This category is for ISPs who look to enhance their broadband with improved customer experience. The category will be evaluated on the use of support, technology, data and management systems that improve the overall experience for a customer using your network.

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Click here to access the written entry fom

Please fill out this written entry form (keep the document size to no more than two pages of A4 - minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026. Additional supporting documents can be supplied via email. This could be in the form of a video, testimonial or other specific figures or graphs. Please limit these to 2 additional pieces of evidence.