Before completing this form it is necessary to read the Complaints Information.
Unfortunately we cannot process any complaints against ISP's that are not members of ISPA. While ISPA does have a Code which all our members agree to abide by, membership of the Association is voluntary and the Code does not cover non-member companies. Please note that TalkTalk are no longer members of ISPA, to complain about their services, please contact Ombudsman Services directly.
When filling out the complaints form, please ensure to choose the correct name of the company you have a complaint with. If the name of the company is not listed, it is likely they are not a member of ISPA and we cannot process the complaint. Please contact ISPA for more details.
Is this your first complaint to ISPA regarding this case?