Read all about our latest work during Covid-19 outbreak in our April newsletter

Complain about an ISP

Before completing this form it is necessary to read the Complaints Information.

Unfortunately we cannot process any complaints against ISP's that are not members of ISPA. While ISPA does have a Code which all our members agree to abide by, membership of the Association is voluntary and the Code does not cover non-member companies. (Please note that TalkTalk are not members of ISPA, to complain about their services, please contact Ombudsman Services directly.)

When filling out the complaints form, please ensure to choose the correct name of the company you have a complaint with. If the name of the company is not listed, it is likely they are not a member of ISPA and we cannot process the complaint. Please contact ISPA for more details.

Is this your first complaint to ISPA regarding this case?
Close window

A cookie is a snippet of text that is sent from a website's servers and stored on a web browser. The non-essential cookies used on this website are:

Sessions - We set a small PHP session cookie for our cookie notification functionality, this is deleted as soon as you close your browser.

Google Analytics - This allows us to look at really useful data about the visitors we have had to our website.
Cookie details:
To read more about Google's cookies visit

YouTube/Vimeo - If our website cotains videos then some cookies may be used for tracking views etc. These cookies are implimented if you press play though.

WordPress - If we have comments enabled or allow the public to contribute in other ways via default WordPress functionality we will also use some cookies. These are required for the website to function properly.
Cookie details:
To read more about WordPress' cookies visit

Managing Cookies
For information on how to manage your cookie settings please follow the link for your browser:

Close window
It looks like your cookies are switched off. To ensure the best experience whilst visiting our website please consider allowing cookies.

You can find out how to change your settings or more about the cookies we use at the bottom of this page.