For Internet Services Providers offering broadband to businesses.
- AllPoints Fibre
- Community Fibre
- Gigabit Networks
Entrants must be an ISP that provides business-grade connectivity. While speeds are an important part of the category, it also takes account of overall service levels, packages, performance and more.
Thinkbroadband testing data will be used to determine the shortlist for the category. The data will inform the judging which will also take into account publicly available data from other sources such as Ofcom and trustpilot where possible. The technical testing will take place between 1st May and 30th June.
Questions for entrants:
- How does your business broadband service and packages offer good value?
- What investment and innovation have you made in your services over the last year?
- What range of FTTP services do you offer?
- What additional managed services do you provide?
- Which infrastructure and technology partners do you utilise?
- How has your customer base developed in the last 12 months?
- How do you support different kinds of businesses (eg SMEs vs large corporates)
- How do you ensure a resilient and reliable service for businesses?
- What contract options and flexibility do you offer business customers?
- What are the key features of your customer service and technical support?
Notes on Technical Testing
Providers will be expected to ensure that thinkbroadband is able to identify their customers, e.g. provide details of IPv4 and IPv6 blocks that customers use and when a provider claims to have IPv6 support we do expect to see customers connecting via IPv6.
The tester used is embedded on this page https://st.thinkbroadband.com/
Results are also included from the full range of testers that thinkbroadband supplies to third parties too.
Embedding the speed test is accomplished by wrapping it up in an iFrame, some code and a copy of the tester embedded using this code is shown below:
If the dark styling is too contrasting to the rest of your webpage, you can change the iFrame link to be //labs.thinkbroadband.com/ispa/?site=omegajdsfjieDFD3 which uses a transparent background.