ISPA Conference 2017 – Early Bird Tickets on Sale

What lies ahead for the UK Internet Industry

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ISPA's 12th Annual Conference is taking place on Wednesday 8th November at the iconic BT Tower, London. It is ISPA’s largest and most high profile policy event and comes at a crucial time for the sector. Delegates will gain market insight, analyse and debate the pressing regulatory, legal, policy and technological issues including Openreach reform, Government support of full fibre, barriers to broadband roll out, online safety and cyber security.  The conference will explore the changing landscape, assess what impact it will have on ISPs and provide delegates with the opportunity to debate how providers should react to stay competitive in challenging market conditions.

For a limited time only, we are offering an Early Bird discount at £75 for ISPA Members and £195 for non ISPA Members.  Offer ends 22nd September 2017.

For more information and tickets click here

Sponsoring the ISPA Conference

We are delighted to welcome Arista, Axians, Dark Trace and Nominet as sponsors to this year’s Annual Conference as well as Computer Weekly as a Media Partner.

We only have very limited sponsorship opportunities now remaining, please contact or call 020 3397 3304 to see what is available.

Busy month for broadband and cyber security policy

In what is traditionally regarded as a quieter period in Westminster and Whitehall, this August has seen a flurry of policy announcements on broadband and cyber security.   Two important parts of Government’s full fibre broadband policy have been progressing and ISPA has been representing members at Government working groups this month on the Local Full Fibre Network (LFFN) Voucher Scheme and fibre rate relief.  This is in addition to work on plan and the design of the broadband USO, which plans to give everyone the right to request a 10Mbps connection.

The ISPA Broadband subgroup is meeting on September 14th to debate and respond to these and other related issues.   Cyber security continues to be a priority for the industry and this month saw Government publish its approach to implementing the Network and Information Systems (NIS) Directive and Ofcom consulting on its updated security guidance. NIS extends cyber security obligations centres through cyber security guidance and incident reporting to new sectors deemed Operators of Essential Services and Digital Service Providers. The latter includes cloud computing services, online search engines and online marketplaces.

ISPA is active on these and many other policy areas, through its policy working groups. Email for further information on how you can get involved.

ADR Workshop

ISPA is pleased to be hosting a consumer regulation workshop on Alternative Dispute Resolution with Ombudsman Services and ITSPA members on 28th September.

Ombudsman Services will explain how their ADR service works and will provide tips on how to deal with customer complaints efficiently.

Places are limited so if you are an ISPA member and wish to attend please RSVP to

ISPA in the Press

A variety of broadband stories in the press this month saw ISPA actively commenting on developments. We welcomed the positive news from Ofcom that broadband is getting faster, more data is being consumed and there is an increase in superfast broadband take-up, using a mix of technologies. We also responded to claims from Which, Citizens Advice and USwitch on broadband speeds and automatic compensation. Find some of the stories below.

New Study Claims 43 Million UK Adults are “blighted” by Unreliable Broadband

Which? Finds Most UK People Not Getting the Broadband Speed they Expect

UPD Citizens Advice Warn of Watered Down Broadband Compensation System

Over 1 in 3 UK Home Movers Suffer Unexpected Broadband Setup Delays

Internet Service Providers’ Association responds to Ofcom’s annual Communications Market Report

Is a compensation compromise possible?

UK ISPs question parliamentary broadband report

ISPA questions findings of 'Broadband 2.0' report

Ciptex Joins ISPA

ISPA is pleased to welcome Ciptex, a Cloud Aggregator of real time communications services delivered over secure private connectivity on a per user per feature per month basis, to the association.

ISPA membership offers many benefits, find out more and join at

Event Partnerships


INCA is holding its annual conference in Newcastle at the Crowne Plaza Hotel on 15/16 November. In addition to the main conference, which this year will be a packed one-day event on Thursday November 16, INCA are also running two parallel seminars on the afternoon of the previous day. Further details can be found here.

Other events

ISPA is a media partner of free events Channel Live on September 12th and 13th in Birmingham and Cyber Security Europe on 4th and 5th October in London.

We also have a special invitation for our members to attend the Technology Pathfinders Forum: Re-thinking the media supply chain: IP workflows and content distribution, taking place on 6th September in London.

ISPA also offers 15% discount to Service Delivery Innovation Summit on 27th and 28th September and  FTIP – Future Tech IP Summit on 27th November, both taking place in London.

More details on ISPA partner events is here