Best Consumer ISP (over 100k customers)
For providers offering residential superfast broadband services with more than 100,000 customers. The category is aimed at services and providers broadly available, with consumer entry level pricing. While speeds are an important part of the category, it also takes account of overall service levels, packages, performance and more.
Register here
Click here to access the written entry form
Thinkbroadband testing data will be used to determine the shortlist for the category. The data will also inform the judging which will also take account of publicly available data from other sources such as Ofcom and trustpilot where possible.
Please fill out this written entry form (keep the document size to no more than two pages of A4 - minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.
The deadline for network size parameters is taken on the final date of submission, 26th June, any changes in network size after this date will not be taken into account.
Notes on Technical Testing
Providers will be expected to ensure that thinkbroadband is able to identify their customers, e.g. provide details of IPv4 and IPv6 blocks that customers use and when a provider claims to have IPv6 support we do expect to see customers connecting via IPv6.
The tester used is embedded on this page https://st.thinkbroadband.com/
Results are also included from the full range of testers that thinkbroadband supplies to third parties too.