Finalists announced for the 12th Annual ISPA Awards -
Comedian Bob Mills confirmed as host
Tickets selling fast

The finalists for the 2010 ISPA Awards have been announced. Orange and NewNet lead the way with four nominations each and last year’s winners O2 and Claranet have both been nominated again in the coveted Best Consumer Broadband and Best Business Broadband categories. The full list of finalists can be found here.

The winners will be announced at a sparkling black tie awards ceremony at the Grosvenor Marriott Hotel. The host for the evening will be celebrated comedian Bob Mills famous for his appearances in cult TV series ‘In Bed with Medinner’ and ‘The Show’. Tickets have been selling fast so reserve your tickets here.

Singer and pianist Natasha Panas will play for guests at the reception. She will be joined by her band later on in the evening to entertain guests late into the night.

Watch out for the announcement of the shortlist for the Internet Heroes and Villains leading up to the awards night. We look forward to seeing you there.

For information on tickets or for sponsorship opportunities, please or go to

Europe’s Leading Supplier of Self-Service Applications and Sponsor of an ISPA UK Award,, raises Customer Service to a Higher Level 

For the first time, will be sponsoring the “UK Internet Industry Award 2010” category “Best Consumer Customer Service”. As a specialist within this field, develops software applications for well-established Internet Service Providers all over Europe (e.g. Swisscom, Telekom Austria, Tele2 Group, KPN, Belgacom or UPC), which offer consumers better support services and simultaneously result in dramatic cost reduction for operators.

With the existing product portfolio, was able to set the standards in respect to usability: with the easy to use internet setup tool m2webalizer for example or m2dashboard, our state-of-the-art mobile broadband connection manager, more than 22 Mio. Consumers all over Europe have acknowledged our user-friendly approach. With m2selfrepair, was also able to achieve sustained success in the field of self-service and support tools: this outstanding application corrects faulty settings in real-time even before users are made aware of an error. As a result, incorrect internet or e-mail settings or any other typical errors accidentally produced by users are things of the past and customer satisfaction is increased considerably. In addition to this, animated help files and detailed manuals help users in solving problems that cannot be corrected automatically. This type of help for self-help reduces calls to the hotline and overall call-time. This is what customer service needs to look like today – renowned ISPs all over Europe confirm the positive effect which the implementation of solutions has on their own business and their customer base.

Please refer to our company website for more detailed information on the type and distribution of PC software tools.

ISPA Welcomes New Broadband Minister 

ISPA welcomes Ed Vaizey, the Conservative MP for Wantage, as the new minister in charge of broadband. ISPA has met with Mr Vaizey in the past and intends to continue the cooperation.

The new Government has signalled its intentions in the Queen's Speech to invest in high-speed broadband connections and ISPA welcomes the plan to provide broadband access to all. ISPA believes that getting access to public services on the Internet should be of major importance to the new administration.

ISPA argues that the new government should focus on encouraging investment in high speed broadband and to help create a competitive market in these areas. In the small minority of areas where the market may not deliver, ISPA would welcome government efforts to ensure that no one is digitally excluded. In terms of speeds achieved, ISPA argues that NGA should be measured in services that can be delivered over the Internet, alongside specifying speed.'

Discount for ISPA members at Forthcoming Events 

ISPA has secured discount for members at the following events ISPA members are entitled to a 25 per cent discount to, ‘A Fine Balance 2010: Privacy in the digital society’, on the 8th June at Westminster Conference Centre, London. There is also members discount to the Cloud Computing World Forum, Green Enterprise World Forum and Guardian Activate Summit 2010 in June and July. To register or for more information about these events go to

ISPA In the News

ISPA was quoted in the news this month on issues including VPNs, business broadband, the Digital Economy Act code, high-speed broadband and universal access.