Policy Update

ISPA gives evidence to Parliament on broadband rollout

ISPA were invited to provide evidence to the Product Security and Telecommunications Infrastructure Bill Committee on Part 2 of the Bill which seeks to address and reduce the barriers to the rollout of gigabit capable broadband. ISPA highlighted the views of its membership towards the Bill in response to questions from DCMS Minister Julia Lopez. Elsewhere, ISPA met with Ofcom’s new Consumer Protection Monitoring and Compliance team to discuss the team’s plans and the upcoming changes to the General Conditions.

Updated Online Safety Bill makes its debut

This month the Government published the highly anticipated Online Safety Bill which included a range of changes. The new Bill is 90 pages longer than the draft version and has been updated to include changes such as criminal liability for senior managers applying within two-months of the Bill becoming law rather than the initial two years, a power for Ofcom to specify what types of technology platforms will need to use to meet their requirements and introducing new harms such as cyber flashing.  ISPA is working with members to analyse the key areas of the Bill and will be producing a summary document.

Telecoms Security Act consultations published

DCMS published consultations regarding the code of practice and impact assessment which will accompany the Telecoms Security Act. Ofcom is also consulting on guidance for telecoms providers to ensure compliance with the new security requirements as set out through the Act. ISPA is working with members to respond to these consultations.



ISP Business Model Summit in June
Impact of the UK maturing broadband market 

Book your complimentary seat today

With hundreds of different altnets attracting massive investment and racing to roll-out their own FTTP services in the UK, the broadband market is more vibrant than ever and hopefully on track to reach nationwide gigabit-capable coverage by 2030. Join the next ISP Business Model Summit on 8th June at the office of DLA Piper to discuss the impact of this maturing market through the following key four themes:

  • Consolidation: What does it mean for the market and how to prepare for it?
  • Innovation: How to leverage innovation and meet today's customers’ expectations?
  • Deployment: What more can be done to build efficiently in urban and rural areas?
  • Protection: How to mitigate the growing cyber, network quality and asset damage related risks?

Speakers already include:

  • Gareth Williams, CEO, Gigaclear
  • Dana Tobak, Founder and MD, Hyperoptic
  • Catherine Colloms, MD for Corporate Affairs & Brand, Openreach
  • Simon Holden, Group Chief Operating Officer, CityFibre
  • Albert Farag, Managing Director, Linksys Europe
  • Fionn Wardrop, Business Development Manager, LSBUD 
  • Oliver Johnson, CEO, Point Topic
  • Shan Eisenberg, CCO, Netgem TV & WiFi
  • Tom Ronan, Director of Regional Product Management, Viavi Solution
  • Steve Leighton, CEO, Voneus & ISPA Council member – Event chair
  • Matthew Hare, Founder and Chief Executive, Zzoomm

Tickets are complimentary for ISPA members and include refreshments, lunch and networking drinks reception on the terrace. Please click the button below to reserve your place.

The event is supported by all ISPA partners: Adran, CityFibre, Corero, EPS Global, Linksys, LSBUD, Netgem TV &WiFi, Openreach, Plume, TP-Link and Viavi Solutions.

Book your seat at the Business Model Summit here


ISPA was delighted to hold the 15th Parliament & Internet conference in the Attlee Suite of Portcullis House on 23rd March 2022. The event was at full capacity and featured two excellent panel discussions on ‘Is gigabit capable broadband on track to level up the UK?’ chaired by Selaine Saxby MP and ‘Where next for ‘UK Internet?' chaired by Ben Lake MP.

An array of panellists offered their expertise on these matters including Catherine Colloms (Director Corporate Affairs and Brand at Openreach), Katie O’Donovan (Director of Government Affairs and Public Policy at Google) and Amy Jordan (Principle Public Policy, Ofcom). Additionally, there were two great keynotes from Helen Milner OBE, Group Chief Executive at the Good Things Foundation and Stephen Bonner, Executive Director at the Information Commissioner’s Office.

ISPA Awards 2022 - Registration deadline is 28th April

Registration is underway across 13 categories, and the deadline for registration is the 28th April. The deadline for written entries is the 3rd July. The winners will be crowned on 24th November at a gala awards ceremony at The Landmark London hotel in front of more than 350 of the great and the good of the sector. Shortlist announcement and tickets sale will open in September.

Register for the ISPA Awards 2022 here

Categories for the ISPA Awards 2022 

Please click on the category link to access the written entry form and submit it to awards@ispa.org.uk by 3rd July.

Best Business ISP
Best Consumer ISP for fewer than 100,000 customers
Best Consumer ISP for more than 100,000 customers
Best Customer Innovation
Best Cyber Security
Best Hosted Service
Best Infrastructure for fewer than 100,000 premises
Best Infrastructure for more than 100,000 premises
Best Rural ISP
Best VoIP

ISPA appearing on Today Programme

ISPA Chair Andrew Glover appeared on the BBC Today Programme on 1st April to discuss broadband price rises amidst the cost-of-living crisis in the UK. You can listen to Andrew's interview from 1:22:00 on the following link.

Listen here from 1:22:00






EPS Global and Netomnia

ISPA Insights, our series of member video interviews, bring you valuable views and analysis from the booming UK broadband market. In this interview, Nick Lansman, ISPA’s Secretary General, has the pleasure to welcome Feka Samakuva, the Director of Networks for Netomnia and Mark Downey, the Head of Sales in Northern Europe and Africa for EPS Global, to speak about their collaboration and more widely about the future of ISP Networks thanks to open disaggregated solutions.


Find out how Adtran is helping Altnets like Zzoomm to launch Gigabit services across the UK

Interview with Zzoomm CEO, Matthew Hare
The Zzoomm network is built using Adtran XGS-PON fibre systems at its core. ‘The advantage of XGS-PON is it lets Zzoomm have symmetrical services so up and down speeds are exactly the same. Zzoomm’s network can deliver up to 10 gigabits per second to every property, every home, and every business on the network. That is quite unique in the towns that we serve today. Adtran’s XGS-PON solution is a really flexible technology, and the way it works is we build the network by basically putting new ducts into the ground or overhead on poles to then blow fibres to the homes and businesses so they can get their fabulous full fibre broadband service,’ said Matthew Hare, CEO of Zzoomm.   

Zzoomm chose Adtran because it was looking for a partner that could help it with the entire active technology stack, so it could go from the OLT systems in the cabinet to deliver the service to the ONT, which are the terminations you put into the home or the business and in some cases to some of the customer routers Zzoomm used to deliver wireless in the home or business.

Fibre Systems, Spring 2022

Find more here


Full Fibre Infrastructure Partner


CityFibre: Championing the <100k Consumer ISPs at the ISPA Awards

The ISPA Awards ceremony is taking place on 24th November 2022 and CityFibre is thrilled to be sponsoring the category of ‘Best Consumer ISP <100k’.

Working with consumer ISPs of this size gives the market choice by enabling them to compete with the bigger industry players. This is great for driving competition within the channel and for the end-users, it makes it really easy to get connected to the CityFibre network which is on target to reach 8m premises by 2025.


DDoS Protection Partner

Weaponizing DDoS attacks in the Fog of War

The past month has seen plenty of news about cyber warfare between Ukraine and Russia. Damaging DDoS attacks are increasingly easy and inexpensive to launch, and the theatre of war is giving cyber criminals a space to hone and sharpen their skills.

That is why the reports of cyber warfare along with the NCSC warning should serve as a reminder to organisations to bolster that their cyber defence to be able to withstand DDoS attacks.

Learn more in our blog


Open Disaggregated Solutions Partner


Open Networking and the Global Chip Shortage
The Critical Lowdown Podcast

The past 2 years have seen a two-sided squeeze on the global chip market as the Covid-19 Global Pandemic accelerated already unprecedented demand for network connectivity and supply was restricted by extreme weather events, trade wars, and a global slowdown. How can Service Providers maintain access to supply chains while not compromising on security and quality on their networks?

Today on the Critical Lowdown podcast we’re talking about the alternatives to legacy network equipment and how Service Providers can make the shift amid a supply chain crisis.

Listen to the podcast here


Damage Prevention Partner 


Free Safe Digging E-Learning

ISPA Members and their contractors are welcome and encouraged to use LSBUD’s safe digging e-learning programme. The programme is free to use and has been designed by LSBUD and Linewatch, with advice and guidance from the Utility Strike Avoidance Group, to help people work more safely when digging and avoid third party damage.

The course covers all aspects of the safe digging process and a certificate is provided upon successful completion.

Anyone can enrol and the URL is: https://www.safe-digging.co.uk/


CPE Partners


TP-Link’s ISP-Specific Whole Home Mesh Wi-Fi delivers enhanced wireless coverage for users with simple plug and play connectivity

With the provision of the HC220-G5 AC1200 Whole Home Mesh Wi-Fi ISP-Specific Mesh Node solution, TP-Link supplied Monkey Tree Hosting with an integrated gateway & whole-home wireless network solution. With Client & Band Steering, MU-MIMO Technology, and speeds of up to 300 Mbps and 867 Mbps, the Mesh intelligently connects devices to the Mesh Node with the strongest signal. With this solution, users can experience enhanced signal and reliability throughout their homes. In the wake of home-working and the continued importance of having a strong internet connection in every room, customers require the fastest connection possible and it is this type of cost-effective solution TP-Link delivers for ISPs.
Get in touch with the ISP team for a seamless network connection at an affordable price.

Kalam Meah
ISP Director
TP-Link UK & Ireland
Mobile: +44 7802 466 121
Email: kalam.meah@tp-link.com


TV & Smart WiFi Partner 

TalkTalk rolls out new 4K service with Netgem TV and becomes 1st ISP to launch TikTok

TalkTalk has partnered with Netgem to launch its new 4K TV Box to fibre customers – offering ultra-HD TV, over 70 channels and 30 apps. And what’s more, TalkTalk is the first ISP in Europe to launch TikTok on a set top box. Enabling its customers to enjoy everything they love about TikTok from the comfort of their couch.

The new TalkTalk TV 4K Box is available on new and existing fibre plans, offering more choice for TalkTalk TV customers alongside an Ultra High Definition 4K viewing for the greatest at-home entertainment experience for just £4 a month. Customers can access more than 70 channels and on-demand players through the Netgem TV interface, the award-winning digital entertainment service provider, with more apps and streaming services like Netflix and Prime Video at their fingertips – a faster, simpler way to watch content through one box.

To find out more please contact Shan at Netgem TV & WiFi shan.eisenberg@netgem.com


Infrastructure Partner

Openreach logo

Salisbury and Mildenhall trials progress
It’s good to see migrations but we are not seeing them at the rate required to migrate all active circuits by the closure date.  CPs with active assets in the trial areas should by now be able to consume the appropriate products and have developed their migration plans so should now be migrating their customers.  We’ll be moving into our ‘Managed migrations’ phase in the near future and this will bring much more focus onto the achievement of each CP’s migration plan.  If CPs require any support they should contact their migration manager, business development manager or customer experience manager.

Digital Services Test Lab
Since the Openreach Digital Services Test Lab opened on 1 November 2021, there have been vendors from four key industries who have attended to test their devices in an All IP environment. These are: pendant alarms, lift alarms and Chip and Pin. All have found the Lab to be useful and have used their testing to guide their transition to All IP with their customers.   We encourage all special services providers who’ve not tested their equipment to get in touch to make a booking at: www.openreach.com/upgrading-the-UK-to-digital-phone-lines/industry/digital-services-test-lab

Special Services trialling
Openreach has proposed a Special Services trial to CPs where end to end processes can be examined and improved to ensure a good outcome for all customers who have Special Services e.g. pendant alarms etc. There is also a need to focus on vulnerable customers who may find this transition to All IP challenging. Currently one CP is going through this process, whilst three others are planning to join the programme later this year. Openreach is also reaching out to all Local Authorities in the UK to make them aware of the move to All IP, to help them support all members of their community.


CX & Smart WiFi Partner

Average Home Network Speeds More Than Doubled in Four Years, Says Plume IQ

The number of connected devices overall has more than doubled between 2015 and 2021 – increasing by 137% to be exact – while the number of IoT devices has more than tripled.

Read more....


Test & Measurement Partner

The Connected North event, Manchester on April 25 & 26, will bring together the ISP community of the North. Join ISPA partner, VIAVI Solutions, at the event, and listen in as they describe how you can build your FTTH network at scale and with quality! Also visit the VIAVI booth to see how you can be smarter with your fibre testing. More details at https://www.terrapinn.com/conference/connected-north




ISPA welcomes Broadband Go and Communication Getaway to our membership fold

Broadband Go offers a Multi Network SIM card, largely aimed at the leisure and marine industries, to provide reliable internet coverage for customers who are always on the move.

Supplying broadband, hosting and consultancy throughout Buckinghamshire and Northamptonshire.

Find membership benefits and form to join here




ISPA offers its members a variety of discounts for events that we partner with.

ISPA is also partnering with Connected North that launches on April 25th and 26th at Manchester Central and Connected Britain on 27th and 28th September at the Business Design Centre in London. Find more here.

For more information and discounts please visit our website. If you would like to advertise your events here and on our website, please contact Michaela@ispa.org.uk