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ISP Business Model Summit & Annual General Meeting

September 19 @ 1:00 pm - 5:00 pm

| Free to ISPA Members

The ISP market is changing. ISPs should be in a prime position to capitalise on business and consumer reliance on connectivity, our increased data consumption and improved speeds and performance. Yet existing revenue streams are in decline or being cannibalized as services and technologies evolve, making some current business models unsustainable.

Across both business and residential markets there are opportunities as well as challenges to the changing market dynamics.

In the business market, leased lines are in decline as faster and more reliable fibre and 5G services are being designed and rolled out, virtualisation is allowing software-defined services to replace hardware and a range of value-added services have turned ISPs into Managed Service Providers delivering a whole suite of business-critical, secure services.

In residential, customers are using the Internet more and more to access content, speeds and data consumption continue to increase as cloud services are embedded across our everyday lives. However, recent Ofcom statistics show only a third of the average household spend on communications services goes on broadband and phone. Customer satisfaction, retention and ARPU can be boosted by effective utilisation of new technologies and offering value-added services.

This event will hear from ISP, vendors, analysts and technologists on some of the key developments and challenges facing the industry and the opportunities it presents. The agenda will focus on both markets with presentations and feature quick-fire presentations from a range of companies before coming together for a wide-ranging panel discussion.

The event starts with networking lunch, followed by ISPA AGM from 1.45pm to 2pm (for ISPA members only) with the Business Summit starting at 2pm and finishing with networking drinks reception.


13:00-13:45 Welcome lunch and refreshments

13:45-14:00 ISPA Annual General Meeting

This part of the agenda is only for ISPA members who will get the chance to vote on motions and help elect a new Council members.

14:05-14:30 Implications and opportunities of the PSTN switch-off

- Phil Laws, WLR Withdrawal Manager, Openreach

14:30-14:50 Highlights from Ofcom Communications Market Report

-Steven Cape, Head of Market Developments: TV, Radio, Post, Ofcom

14:50-15:10 5G for Service Providers

- Ian Oliver, Head of Solutions, UK&I, Nokia

15:10-15:30 Coffee Break

15:30-16:45 ISP business models

Quick-fire presentations – Overview of the latest technologies, products and services to redesign your network architecture and be more competitive in the business market

Future trends for business connectivity

- James Warner, Managing Director, Glide

Tangible financial benefits of embracing 4G failover and cloud central management

- Alex Shuker, CTO, Draytek

Entertainment streaming and the rise of the SVOD: turning costs into revenue, is it that hard?

- Shan Eisenberg, Chief Commercial Officer, NetgemTV

Spotlight on the cost-saving and revenue benefits of xWDM technologies for ISPs

- Marcin Bala, CTO, Salumanus

The untold impact of 3rd party data breaches and what can we do about it

- Jon Innes, CEO, Threat Status

Panel – Best practices to adapt your business model to the latest innovations, reduce costs and drive more revenue

16:45-close Drink Reception & networking

Tickets are free to ISPA members, if you would like to secure your place now, please book your tickets here.


The event is kindly sponsored by



September 19
1:00 pm - 5:00 pm
Free to ISPA Members
Event Categories:


DLA Piper
160 Aldersgate Street
London, EC1A 4HT
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