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at the InterContinental London Park Lane Hotel.

Find the list of winners here.

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2019 Business Model Summit & Annual General Meeting

September 19 @ 1:00 pm - 5:00 pm

| Free to ISPA Members

The ISP market is changing. ISPs should be in a prime position to capitalise on business and consumer reliance on connectivity, our increased data consumption and improved speeds and performance. Yet existing revenue streams are in decline or being cannibalized as services and technologies evolve, making some current business models unsustainable.

Across both business and residential markets there are opportunities as well as challenges to the changing market dynamics.

In the business market, leased lines are in decline as faster and more reliable fibre and 5G services are being designed and rolled out, virtualisation is allowing software-defined services to replace hardware and a range of value-added services have turned ISPs into Managed Service Providers delivering a whole suite of business-critical, secure services.

In residential, customers are using the Internet more and more to access content, speeds and data consumption continue to increase as cloud services are embedded across our everyday lives. However, recent Ofcom statistics show only a third of the average household spend on communications services goes on broadband and phone. Customer satisfaction, retention and ARPU can be boosted by effective utilisation of new technologies and offering value-added services.

This event will hear from ISPs, vendors, analysts and technologists on some of the key developments and challenges facing the industry and the opportunities it presents. The agenda will focus on two main business and residential markets sections and feature quick-fire presentations from a range of companies before coming together for a wide-ranging panel discussion.

Tickets are free to ISPA members, if you would like to secure your place now, please book your tickets here.


13:00-13:45 Welcome lunch and refreshments

13:45-14:00 ISPA Annual General Meeting To receive the annual accounts, elect a new Council and any other business. Will include financial and operational updates from the Council.
This part of the agenda is only for ISPA members who will get the chance to vote on motions and help elect a new Council members.

14:00-14:20 Keynote – Spotlight of the key findings of the Communications Market Report 2019 with Ofcom (tbc)

14:20-15:20 ISP business models – Spotlight on the business market
Quick-fire presentations –
IoT, 5G, AI… Overview of the latest technologies, products and services to redesign your network architecture and be more competitive in the business market

Panel – Best practices to adapt your business model to the latest innovations, reduce costs and drive more revenue

15.20-15.50 Coffee Break


ISP business models – Spotlight on the residential market
Quick-fire presentations - Smart TV, Smart home, 5G, Cyber and DNS Security…Overview of the latest technologies, products and services

PanelBest practices for ISPs to monetize a wide range of new consumer services and make their future business models more sustainable

16:45-close Drink Reception & networking

The event is kindly sponsored by



September 19
1:00 pm - 5:00 pm
Free to ISPA Members
Event Categories:


DLA Piper
160 Aldersgate Street
London, EC1A 4HT
+ Google Map
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