Best Consumer ISP with fewer than 100,000 customers

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Air Broadband
Community Fibre
Swish Fibre


For providers offering residential superfast broadband services (30Mbps or above) with fewer than 100,000 customers. The category is aimed at services and providers broadly available, with consumer entry level pricing. While speeds are an important part of the category, it also takes account of overall service levels, packages, performance and more.

In addition to using thinkbroadband testing data, the judging will take account of publicly available data from Ofcom, trustpilot and other sources.

Questions for entrants:

  • How have you improved the overall quality and performance of your consumer broadband offering in the past 12 months?
  • How has your customer base grown in the past 12 months?
  • How have you managed customer service (please feel free to ref trustpilot or other data)
  • What range of FTTP or gigabit capable services do you offer?
  • Which infrastructure and technology partners do you utilise?
  • What value-added services do you offer to your customers?
  • How have you ensured you provide good value?
  • How flexible are your contracts and terms of service?
  • How do you ensure the safety and security of your customers’ online experience?