This category is for ISPs who look to enhance their broadband with improved customer service provisions.

Sponsored by


  • BeFibre
  • Brsk
  • Connexin
  • Lightning Fibre
  • Sky Business
  • Wessex Internet

The category will be evaluated on the use of support, technology, data and management systems that improve the overall experience for a customer using your network. 

Entrants must provide a 800 word case study that highlights the following:

  • The systems and services utilised to understand your customers.
  • Your customer care when issues arise.
  • The onboarding process for new customers.
  • Any partners you work with to enhance your coverage.
  • How you use any managed service and data to enhance the use of your service.
  • Any example that highlights your array of provisions designed to improve customer experience.