This category is for ISPs who look to enhance their broadband with improved customer service provisions.

Sponsored by

Finalists

• BeFibre
• Brsk
• Connexin
• Lightning Fibre
• Sky Business
• Wessex Internet

The category will be evaluated on the use of support, technology, data and management systems that improve the overall experience for a customer using your network. 

Entrants must provide a 800 word case study that highlights the following:

• The systems and services utilised to understand your customers.
• Your customer care when issues arise.
• The onboarding process for new customers.
• Any partners you work with to enhance your coverage.
• How you use any managed service and data to enhance the use of your service.
• Any example that highlights your array of provisions designed to improve customer experience.