This category is for ISPs who look to enhance their broadband with improved customer service provisions.
- Lightning Fibre
- Sky Business
- Wessex Internet
The category will be evaluated on the use of support, technology, data and management systems that improve the overall experience for a customer using your network.
Entrants must provide a 800 word case study that highlights the following:
- The systems and services utilised to understand your customers.
- Your customer care when issues arise.
- The onboarding process for new customers.
- Any partners you work with to enhance your coverage.
- How you use any managed service and data to enhance the use of your service.
- Any example that highlights your array of provisions designed to improve customer experience.