Best SME ISP

Register here by 30th April 2024.

Find the written entry form here. The written entry deadline is 1st July. 

 

This category is for Internet Services Providers offering broadband to UK SMEs. Entrants must be an ISP that provides business-grade connectivity. While speeds are an important part of the category, it also takes account of overall service levels, packages, performance and more.

For the purposes of this entry, an SME, is a small or medium sized organisation that operates with either under 250 employees or less than £50 million revenues across one or a limited number of sites throughout the UK.

If your organisation provides services to both SMEs and enterprise organisations then please tailor your answer to specifically reference how your organisation delivers services to SME customers only.

Thinkbroadband testing data will be used to determine the shortlist for the category. The data will also inform the judging which will also take account of publicly available data from other sources such as Ofcom and trustpilot where possible.

Please fill out this written entry form (keep the document size to no more than two pages of A4 - minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on Monday 1st July 2024.

Questions

  • How do your services and packages offer good value for SMEs?
  • What investment and innovation have you made in your technology over the last year?
  • What additional services do you offer to SMEs that differentiate your services against the market?
  • How do you ensure that different SMEs are able to get services that are suitable for their specific needs?
  • How has your customer base developed in the past 12 months?
  • How do you ensure resilient, reliable and secure services for businesses?
  • What contract options and flexibility do you offer?
  • What are the key features of your customer services and technical support?
  • What are your SME customer satisfaction levels? (please feel free to provide evidence)

 

Testing of Broadband Categories

Providers will be expected to ensure that thinkbroadband is able to identify their customers, e.g. provide details of IPv4 and IPv6 blocks that customers use and when a provider claims to have IPv6 support we do expect to see customers connecting via IPv6.

The tester used is embedded on this page https://st.thinkbroadband.com/ispa and we will email details when responding to registrations on how you can embed a copy on your own website to increase the test volume, for smaller entrants this is particularly important.

Results are also included from the full range of testers that thinkbroadband supplies to third parties too.