In response to this morning’s Ofcom announcement on automatic compensation, James Blessing, the Chair of the Internet Services Providers’ Association (ISPA), responded:
"Customer service is a priority for ISPA members, borne out by Ofcom’s own research that shows the overwhelming majority of consumers are satisfied with their communications services. ISPA’s own consumer complaint data shows a huge fall in numbers over a ten-year period which demonstrates that ISPs are continually improving their complaint handling.
We understand that on occasion service standards may fall short of what is expected and so ISPA is supportive of a strong and fair consumer protection regime.
ISPA will continue to work with its members to scrutinise the proposals and the potential for unintended consequences, and work with Ofcom to ensure that the UK broadband market remains competitive, transparent and effective."