Delivering Gigabit Britain: Meeting the Challenge Ahead

16 June | 2pm-4pm | Hopin


Register for our second webinar of the 2021 ISP Business Model series exploring how the industry can deliver the next generation of networks.

Please find below the final agenda including the following speakers:

    • Steve Leighton, ISPA Council Member & CEO, Voneus Event chair
    • John Hall, Head of Field Operations, CityFibre
    • Barry McGinley, Technical Sales Engineer for EMEA, EPS Global
    • Piotr Golubski, Business Development Director, Fibrain
    • Catherine Warren, Director of Transformation, Gigaclear
    • Mark Logan, Product Director, Openreach
    • Amy Wettenhall, Senior VP, Specialised and Asset Finance, Macquarie Group
    • Georgina Rudak, Head of Wayleave and Trainee Solicitor, Trenches Law
    • Robin Taylor, Founder, Zetta Connect

Find the event's agenda here

Register for the Delivering Gigabit Britain event here

Project Gigabit: Promoting demand and meeting customer expectations
7 July | 2pm-3.30pm | Hopin

Save the date for the ISPA conference exploring what further help the Government can provide to the ISP sector.

Confirmed speakers include:

  • Alex Towers, Director of Policy and Public Affairs, BT
  • Lee Turner, Head of Industry Engagement and Regulatory Affairs, Gamma
  • Evan Wienburg, CEO, Truespeed
  • Rocio Concha, Director of Policy and Advocacy, Chief Economist, Which?
  • Dawn McEvoy, Head of Legal and Governance, Zen Internet

Find more and register by clicking on the link below.

Register for the Project Gigabit event here


Cyber takes centre stage  

It was a busy month for cyber policy with the Government’s cyber ambitions featuring heavily in the Queen’s speech. This included a new Bill which will introduce security by design to smart devices in an effort to combat cyber-attacks, and reform of the Official Secrets Act to bring it up to date with threats posed in the age of cyber. ISPA held a members call with representatives from DCMS and BEIS to discuss the National Security and Investment Act, and to answer questions on how the new regime might affect members. Meanwhile, with the return of the Telecoms Security Bill, ISPA continued to engage with DCMS and held a subgroup to consider the next steps as well as new consultations on cyber policy

Online Safety Bill makes debut

This month saw the highly anticipated Draft Online Safety Bill published. The Bill establishes a new regime to address harmful and illegal online content. New duties of care will be placed on providers to address this content and Ofcom will be given new powers to oversee compliance. Guidance on child abuse and terrorism will be published separately to the Bill and apply to companies who do not fall within the duty of care. ISPA is organising a subgroup call with members and will continue to work with stakeholders to enhance our understanding of the Bill and support on industry engagement.

Government to address barriers to deployment  

This month saw broadband and infrastructure at the heart of the Queen’s speech with the Government emphasising their commitment to broadband roll out and ambition to reach 85% gigabit capable coverage by 2025. The new Product and Telecommunications Infrastructure Bill included reform of the Electronic Communication Code to support faster more collaborative negotiations for the use of private and public land for telecommunications deployment and ensuring the right framework is in place for the use of installed apparatus.  ISPA will continue to work with members and continue engaging with Government and Parliament. ISPA has also been busy working with the Gigabit Take-up Advisory Group on the final drafts of their report which is due out next month.

Only a few days left to submit your written entries!

We encourage all ISPs to enter the annual ISPA Awards. For 23rd year, the awards remain free to enter. All entrants must submit their written entry forms for all categories by 4th June. 

To check the categories and access all written entry forms, please visit or click on the categories below.

The winners will be announced in London on 4th November and tickets will go on sale in summer.

There are many sponsorship opportunities to partner with one of the categories and reap benefits throughout the whole year.  Please contact for more information.

Best Hosted Service 
Best Infrastructure Provider 
Best VoIP 
Social Impact Award 
Best Business ISP 
Best Consumer ISP 

Best Customer Service 
Best Customer Solution 
Best Cyber Security 
Best Partnership 
Best Rural ISP 
Best Ultrafast ISP 

Find more about the awards here

ISPA Awards 2021 sponsors


Would you like to sponsor the awards? Click here


Full Fibre Infrastructure Partner

Join CityFibre at ISPA’s Gigabit Britain Event

Join CityFibre’s John Hall, Head of Customer Field Operations, at ISPA’s ‘Delivering Gigabit Britain: Meeting the challenge ahead’ event on 16 June at 2.05pm.

At the event John will talk about CityFibre’s world class digital infrastructure platform build programme – with specific focus on the steps being taken to enable the operational excellence required to set new customer service benchmarks for our industry.

In his current role, John leads a large team of Fibre & technical quality specialists, wayleave coordinators and installation delivery experts.  His team’s mission is to ensure friction-free, high quality installations with a never-ending focus on continuous improvement. Success for John and his team is measured by CityFibre’s industry-leading Right First Time and impressive NPS scores.

John joined CityFibre in 2017 to lead the dark fibre delivery programme into the Public Sector and Wholesale market.  As CityFibre began its Fibre to the Home rollout John was also responsible for assuring the service, quality and early ISP partner onboarding. Prior to CityFibre, John spent 20 years delivering and transforming, diverse and challenging IT infrastructure organisations, spanning Europe and Asia.

Open Disaggregated Solutions Partner

World's First Unboxing of Edgecore's 400G Bare Metal Switch

Ideal for high-volume Service Providers grappling with unrelenting traffic growth

Edgecore Network's AS9716-32D open networking switch is one of the world's fastest bare-metal switches available today. Our Senior Technical Engineer Barry McGinley reviews the 400G spine switch, optimised for high-performance, at our Dublin warehouse, giving a quick rundown of the specs this switch provides. Watch the demo here.

Who is adopting 400G?
400G solutions are ideal for high-volume telco providers, data centers, and enterprises struggling with unrelenting traffic growth. 400G enables a new level of scale, providing 4x higher bandwidth per RU than 100G, representing a four-fold increase in maximum data transfer speed. In-keeping with tradition, hyperscale data center operators were the first to adopt and deploy 400G solutions, but as the barriers to entry have been lowered, progressive operators facing similar high-traffic demands are beginning to implement 400G.

What is driving 400G adoption?
100G standards were adopted only in recent years, with network infrastructure in Service Providers and data centers still undergoing upgrades, so why do we need 400G now? The reason one might have for leapfrogging 100G has to do with the continued boom in traffic, and exponential demand for high-bandwidth, scalable solutions due to the massive growth in cloud computing, AI, and 5G. You don't need to look far from home to notice that remote working, learning, online shopping and ultra-high-definition (4K) video streaming is at an all-time high due to the pandemic. 400G solutions will help will address these massive bandwidth demands being placed on network infrastructure providers.

Set up a free consultation with our Senior Technical Engineer now to discuss future-proofing your network.

Fibre Technologies Partner

FIBRAIN constantly extend its ESM micromodule cable product portfolio. Our customers can find a wide range of cables with ESM, including duct and riser cables. In addition, there are new constructions available now, including aerial and microduct cable.

Cables with ESM micromodule cables serves as an alternative for traditional loose tubes offering flexible and pliable material with a low stiffness ratio. They facilitate working with cable significantly by accelerating the stripping and installing cable in connection or distribution points. Cables with flexible ESM micromodules facilitate installation at the final part of cables, but also when it is necessary to pull out single fibers. A wide range of benefits make this new construction an attractive alternative towards traditional construction based on loose tubes.

Micromodules in fiber optic cables doesn’t exclude any further dominance of the loose tube on the multi-fiber cable market. Both solutions can complement each other.

Get to know more about cables with ESM micromodules in our brochure!

If you are interested in FIBRAIN micromodule cables, please feel free to contact Kevin Moulton (

TV & Smart WiFi Partner 


Netgem is pleased to announce it is offering premium sports content through BT Sport now available to partner ISPs through Netgem's TV platform – just in time for UK ISPs to supercharge their TV & Fibre bundles sales ahead of a month of sport.BT Sport brings Netgem TV’s customers Premier League, Champions and Europa League coverage, as well as the summer of sport available on iPlayer, ITV Hub and more, in glorious 4K and no contract, which is a game changer for its UK content line-up and distribution.

This is another way that Netgem TV is helping the vibrant community of alt net and challenger ISPs offer value-added services to their customers, helping get the most of their broadband.

Sylvain Thevenot, Chief Commercial & Customer Officer, Netgem Group, said: “Launching BT Sport on our award-winning Netgem TV service completes the range of content already provided to consumers via our distribution operator partners in the UK, and we are pleased to offer fantastic Sport content in stunning 4K quality via the BT Sport App.

Jamie Hindhaugh, chief operating officer, BT Sport, said: “In joining Netgem’s platform we’re continuing to make it even easier for fans to follow the sport they love.”

Infrastructure Partner

Openreach logo

Openreach to build Full Fibre to more than six million 'rural' homes and businesses

Openreach is doubling down on its commitment to rural Britain with recent plans announced to get ultrafast, ultra-reliable Full Fibre broadband to another three million homes and businesses in some of the hardest to reach parts of the UK. That brings our commercial rural build commitment to 6.2m premises – a quarter of our total build.We’re also making a massive jobs commitment. Having created and filled more than 9,000 apprenticeship roles since 2017/18, we’re further creating another 1,000 roles at Openreach to help us build and install full fibre broadband whilst continuing to improve service levels.

The ‘rural’ push is part of our bigger new ambition to reach 25m homes with Full Fibre by the end of 2026. Our commitment means Government will achieve its target of upgrading at least 85 per cent of the UK by 2025. It will also protect the public purse, as it means few homes and businesses will need taxpayer subsidies to upgrade.

Further details and timescales will continue to be published on the Openreach website here as detailed surveys and planning are completed and the build progresses.



CX & Smart WiFi Partner

Plume: The future of customer experience

Following ISPA UK's last event on ISP customer experience, Plume hosted an ISPA member-only session on Tuesday 25 May where they shared further insights on the future of customer experience.

Rosen Radnev offered a live demo and Chris Wharton told attendees more about Plume's special pre-negotiated rates for ISPA members.

You can watch the full session below, using the password: jGeAi4?f

Watch the full session here


ISPA welcomes three new members 

Swish Fibre is a Full Fibre broadband provider, bringing truly exceptional connectivity services to homes and businesses across the Home Counties. Our goal is clear and simple – to improve lifestyles and enhance the future of our communities by connecting people and businesses via our 10 Gbps lightning-fast broadband network.


VX Fiber is a Swedish technology company with extensive experience building and operating open access full fibre networks globally. It provides gigabit services to hundreds of thousands of subscribers through its Service Provider partners who are able to provision services without the need to deploy a fibre access network themselves.

brsk is upgrading the digital infrastructure in communities across Britain to bring you full fibre.

Find membership benefits and form to join here


ISPA offers its members a variety of discounts for events that we partner with.

White Label World Expo - 9th - 10th June 2021

For more information and discounts please visit our website. If you would like to advertise your events here and on our website, please contact