Plume & WightFibre speak about the future of ISP Customer Experience 

ISPA Insights, our series of member video interviews, bring you valuable views and analysis from the booming UK broadband market. In this interview, Andrew Kernahan, ISPA’s Head of Public Affairs, has the pleasure to welcome John Irvine, CEO at WightFibre and Niall Robinson, Leading ODM partnerships at Plume, respectively valued ISPA member and partner.

Watch the full interview to hear John explain why Plume has really been "transformational for them in their ability to serve their customers", and learn more on the future of ISP customer experience in a changing broadband market.






Tackling the Barriers to Broadband

This month the Broadband subgroup met to discuss the Product Security and Telecommunications Bill ahead of the committee stages in March as well as other policy areas of concern for broadband. ISPA responded to Government’s consultations on “New Build developments: delivering Gigabit Capability” and “Street and Road Works Follow Up Consultation.


Government announces changes to Online Safety Bill

This month DCMS announced a range of changes to the Online Safety Bill, several of which are based on recommendations made by the DCMS Sub-Committee and Joint Bill Committee. These include additional priority offenses added to the face of the Bill and a requirement for in scope companies to offer ways for their users to verify their identities and control who can interact with them. The Bill is expected to be published in the coming weeks. Meanwhile ISPA met with Government to discuss online CSEA content and with the ICO to discuss age assurance.


DCMS publish first Telecoms Security Act consultation

The first of three consultations regarding the Telecoms Security Act were published. The draft designated vendor direction consultation seeks feedback from providers who would be subject to the proposed designation vendor direction regarding Huawei. The second DCMS consultation is expected imminently. ISPA will work with members and DCMS to respond accordingly.







With three weeks to go until the Parliament & Internet conference, this is your last chance to register your complimentary seat and join us in Portcullis house on 23rd March from 9am to 1pm to debate the UK's latest digital policy agenda.

Tickets are going fast and numbers are limited as we will be following the venue's safety restrictions and priority is given to ISPA members and partners so if you are planning to attend, please secure your ticket now.

Click here to discover the P&I Conference agenda

Register now for the 2022 Parliament & Internet Conference



ISPA Awards 2022 Registration Open!


Registration is now underway across 13 categories, and the deadline for registration is the 28th April. The deadline for written entries is the 3rd July. The winners will be crowned on 24th November at a gala awards ceremony at The Landmark London hotel in front of more than 350 of the great and the good of the sector. Shortlist announcement and tickets sale will open in September.

This year has seen the categories refreshed to reflect the changing market, with 7 new or revised awards. Firstly, to reflect the new ISPs and infrastructure providers that have entered the market in recent years, both the Consumer and Infrastructure Awards are being split into two, with different awards being given to ISPs or infrastructure operators with more than 100,000 customers or premises passed or fewer than 100,000 customers or premises passed. We also have a Best Customer Innovation Award, an Outstanding Achievement Award and a Digital Inclusion Award - the latter being partnered with the Good Things Foundation to reflect and showcase the need to tackle digital exclusion.

Register for the ISPA Awards 2022 here

Categories for the ISPA Awards 2022, please click on the category link to access the written entry form and submit it to by 3rd July.

Best Business ISP
Best Consumer ISP for fewer than 100,000 customers
Best Consumer ISP for more than 100,000 customers
Best Customer Innovation
Best Cyber Security
Best Hosted Service
Best Infrastructure for fewer than 100,000 premises
Best Infrastructure for more than 100,000 premises
Best Rural ISP
Best VoIP

Sponsors of the 2022 ISPAs







Book your complimentary seat for the ISP Business Model Summit 8th June 2022



ISPA Logo - The Voice of the UK Internet Industry

With hundreds of different altnets attracting massive investment and racing to roll-out their own FTTP services in the UK, the broadband market is more vibrant than ever and hopefully on track to reach nationwide gigabit-capable coverage by 2030. Join the next ISP Business Model Summit on 8th June at the office of DLA Piper to discuss the impact of this maturing market through the following key four themes:

  • Consolidation: What does it mean for the market and how to prepare for it?
  • Innovation: How to leverage innovation and meet today's customers’ expectations?
  • Deployment: What more can be done to build efficiently in urban and rural areas?
  • Protection: How to mitigate the growing cyber, network quality and asset damage related risks?

Tickets are complimentary for ISPA members and include complimentary refreshments, lunch and networking drinks reception on the terrace. Please click the button below to reserve your place.

The event is supported by all ISPA partners: Adran, CityFibre, Corero, EPS Global, Linksys, LSBUD, Netgem TV &WiFi, Openreach, Plume, TP-Link and Viavi solutions.

Book your seat at the Business Model Summit here







Listen to what Adtran’s customers say about their gigabit service and technology 

Industry-leading portfolio of integrated, disaggregated, and remote fiber access solutions that are purpose-built to deliver and scale multi-gigabit broadband connectivity leveraging energy-efficient PON technologies.

With ADTRAN’s portfolio of multi-gigabit fiber access solutions, you can
Deliver Gigabit Broadband: Speed customer acquisition and time-to-revenue with cost-effective GPON-based residential gigabit services.

Scale Gigabit Broadband: Simplify and reduce the risk your move to XGS-PON with innovative Combo PON technology to differentiate your service offering, grow ARPU and gain market share.  ADTRAN End to End Solutions

Find more here.




Full Fibre Infrastructure Partner



CityFibre: Building a better network for Britain

Since 2011, CityFibre has argued that Full Fibre should be the standard for everyone in the UK. Deploying this at scale and pace just to deliver faster broadband speeds is not what the company is about though. That’s why CityFibre is building a world-class digital infrastructure platform, led by a team that’s always pushing boundaries and setting new standards for the industry and new levels of expectation for partners and their customers, ensuring that everything, from how the network is built to how the team innovates for the future, is Better By Design.




DDoS Protection Partner


Automated protection from Carpet Bomb DDoS Attacks

"Spread-spectrum”, “Carpet-bomb”, “Sprayed” attacks are growing in popularity. Should you be concerned?

These are all terms for an attack vector which targets hundreds or even thousands of victim IP addresses simultaneously (most traditional attacks only target a single victim IP address) making them more difficult to detect and mitigate.

At Corero, we continuously monitor the cyber security landscape to ensure that we offer a real-time automatic solution against DDoS attacks including carpet bomb.

Learn More



Open Disaggregated Solutions Partner


Groundbreaking ISP Deployment in Africa - TIP & Edgecore’s Cassini Solution

Learn how EPS Global created an innovative, cost-effective solution to extend network capacity in Burkina Faso, connecting cities over 100s of kilometres.

By bringing together a disaggregated solution including open software, open optical packet transponders, bare metal switches, routers, optics and cables, EPS Global helped Virtual Technologies & Services provide 200Gb/s bandwidth and reach out to remote areas of the country.

As a result, this ISP was able to deliver new services to subscribers, providing new revenue streams, and all while lowering their total cost of ownership.

Watch Case Study Video now!



Damage Prevention Partner 


LSBUD Safe Digging Poem

Safe Digging is at the top of our agenda – it’s what LSBUD is all about. Helping our Members to protect their assets from accidental damage and keeping those people who work near them safe from harm. To help spread the message we recently released a new video. It’s a light hearted take on a serious subject. Please take a look and share with your networks to help spread the importance of 'searching before you dig’.

For more information, please contact: Fionn Wardrop, Business Development Manager - 0845 437 7365 / 07970 698255




CPE Partners




Linksys and Lifemote announce integration of Lifemote Analytics services into Linksys ISP Products

The award-winning Linksys WiFi 5 and WiFi 6 mesh nodes can now be deployed by Internet Service Providers together with the Lifemote WiFi Analytics platform. Linksys, known for their WiFi and networking solutions, and Lifemote, WiFi Analytics & Insight SaaS, have jointly announced successful integration of the Lifemote services onto Linksys WiFi 6 mesh hardware.

For more information, please contact: Bukhtar ('Tag') Taggar, European Sales Director – Service Providers, +44 77 99 89 39 40,

Read the full article here



It’s time to deploy Wi-Fi 6 and 6E Routers & Mesh

As we emerge out of the pandemic and the massive changes brought about in terms of peoples’ work and leisure habits, there is a greater focus on the speed & stability of broadband access for consumers. Previously, an older router would have been fine, but today, as homes are using more networked devices, consumers are demanding more from their basic gateway and home mesh networks. This is where TP-Link can help

ISPs are now working on their router upgrades & mesh strategy to manage the demand and increased customer expectations’. The ISP-dedicated TP-Link Service Provider Business Unit can help identify the most optimal commercial & technical gateway & mesh solutions that will work for you –get in touch with Kalam and the team

Contact: Kalam Meah, ISP Director, TP-Link UK & Ireland, Mobile: +44 7802 466 121, Email:






TV & Smart WiFi Partner 

Netgem TV launches new set of automated marketing plugins for ISP partners

Netgem TV and WiFi make it easier than ever to market TV. From this month Netgem’s managed service for ISPs include full Marketing and Sales support with automated access to content highlights from all the big shows as well as channel and apps logos through web plugins. This means as an ISP you can spend the time on what’s important to you: bundle and sell the TV and WiFi services and therefore increase customer connections, margin and most importantly tenure and therefore your ISP valuation. Check out our first sign ups of 2022 Box Broadband, Brawband and BeSmart to see our plugins in action.
To find out more please contact:





Infrastructure Partner

Openreach logo

Openreach at Channel Live 2022

We’re returning to Channel Live to show how we’re driving big change in the telecommunications industry through our All-IP Programme.

Visit us at the NEC, Birmingham - you'll find us on stand 306 from Wednesday 30 March to Thursday 31 March.  We’ll also be taking part in conference sessions on Thursday 31 March in conference room 2:

Full Fibre for businesses in an All-IP world
11:15 - 11:45
Matt Dexter, Head of Client Partnerships, Openreach

Preparing for the PSTN Switch Off
13:30 - 14:15
James Lilley, Director, Managed Customer Migrations, Openreach

To understand how Openreach is helping its customers prepare for tomorrow, come and visit our stand or drop into one of our live presentations or panel session.





CX & Smart WiFi Partner

Charting the rapid evolution of smart homes

We dipped into the Plume data archives to understand just how quickly smart homes are evolving:

  • We are more reliant on smart devices than ever—globally, the average number of devices connected to Plume-powered networks has more than doubled (8 to 19) since December 2015, with the average number of IoT gadgets and gizmos almost tripling (4.2 to 12.5) over the same time frame.
  • Consumers are enjoying faster WiFi services—the global average download speed for Plume-powered networks was 317 Mbps in December 2021, more than double that of December 2018.
  • Smartphones consume the most data—from video streaming to online banking, smartphones are arguably the most versatile device connected to our networks. They topped the data consumption chart with a global average of 96.3 GB downloaded per home during December 2021.

Read more>





Test & Measurement Partner

When deploying fibre, you want to ensure the quality is there from the start. To minimize the impact of errors and uncertainty that can accompany conventional unidirectional testing, bidirectional OTDR testing methods have been developed to enhance the accuracy and precision of this important test methodology. VIAVI believes in smarter testing, and that field technicians should be able to rapidly, reliably and cost effectively certify and troubleshoot any fibre link.

VIAVI would like to invite ISPA members to join us on our next LinkedIn Live event where we will discuss what bidirectional testing is, why you would use it, and how to make it as simple and easy as possible. Add the event to your calendar – taking place at 5pm on Thursday 10 March here.








ISPA welcomes BroadbandHub and Runfibre as new members



With over 10 years experience in wholesale aggregation, the BroadbandHUB brings tried and tested software from Sweden to connect network operators and service providers through an industry standard web and API interface, allowing both parties to integrate once and simultaneously connect to many customers/suppliers.

Runfibre is on a mission to bridge the digital divide in Britain and help rural and social housing communities access the same opportunities and benefits by helping them get, and stay connected to gigabit internet.

Find membership benefits and form to join here







ISPA offers its members a variety of discounts for events that we partner with.

White Label Expo UK - 2nd and 3rd March. White Label Expo runs alongside the "Smart Retail Tech" and "Retail Supply Chain and Logistics" Expo and your ticket will allow you to visit all these events.

ISPA is also partnering with Connected North that launches on April 25th and 26th at Manchester Central and Connected Britain on 27th and 28th September at the Business Design Centre in London. Find more here.

For more information and discounts please visit our website. If you would like to advertise your events here and on our website, please contact