ISPA Awards 2020
Written entry deadline is 27th March!
Click here to find the submission forms

The #ISP industry is working flat out to maintain network performance at this important time. Feedback from our members shows that UK's network is coping well, you can see a short factsheet we have produced on our website

Membership benefits

Joining the UK's leading Internet trade association offers many benefits, from new business opportunities to meeting face to face with the politicians whose opinions can affect your business. Some of the benefits of membership are below and read comments from our new and existing members here. Please get in touch with ISPA to find out further information.

ISPA represents over 200 companies in the UK internet sector; here are the main reasons why you should also join ISPA:

  • The Logo of Responsible Internet Businesses

  • Free Membership of an Alternative Dispute Resolution Service

  • Promoting sales

  • Invitation to and participation at ISPA’s Events

  • Members-only content

  • Involvement in shaping public policy

  • The ISPA Monitor

  • Electronic discussion lists

  • Deals for members

The Logo of Responsible Internet Business

The ISPA UK logo is recognised by industry, parliamentarians and consumers as a sign of good business practice. The logo denotes participation in self-regulation and adherence to the ISPA UK code of practice and complaints procedure. ISPA members may use the ISPA logo on their website, headed paper and promotional material.

Free Membership of Alternative Dispute Resolution Service

Under section 54 of the Communications Act ISPs and other communications service providers must provide access to an external dispute resolution scheme for their customers or face a fine of up to £50,000.

ISPA members (with the annual turnover under £20m) receive free membership of Ombudsman Services. Further information about OS can be found here.

Promoting Sales

Sales contacts are placed on the ISPA website so potential customers looking for a service provider - and making the informed choice of an ISPA member - are provided with direct links to our members.

Invitation to and participation at ISPA's Events

High profile ISPA events give our members the opportunity to meet people worth knowing in their business including key industry players, government officials and parliamentarians, lawyers, journalists and new business contacts. ISPA organises many events for members including:

  • Policy Subgroup meetings

  • Conferences

  • Parliamentary networking events

  • Networking receptions and dinners

  • Members meetings

  • The UK Internet industry awards (the ISPAs)

Visit the Events Calendar for a full list of ISPA endorsed events for which ISPA members can claim exclusive discounts.

Members-only content

Members receive exclusive access to insider knowledge gleaned from ISPA's work with governmental and non-governmental organisations.

Members receive access to the following password protected content:

Reports from Meetings

  • Consultation Papers

  • Letters

  • ISPA monitor newsletter and archive

  • Policy forum

  • Research portal

  • Subgroup updates (on cyber security, broadband and liability)

  • EuroISPA monthly reports

Involvement in shaping public policy

ISPA is a strong advocate of industry self-regulation, and campaigns against unnecessary regulation that may hinder its members in any way. ISPA ensures our members' interests are always appropriately represented.

ISPA helps to shape future regulation on behalf of its members. It provides opportunities for members to convey their company's interest to government officials and parliamentarians face-to-face. Members may join meetings held with Ofcom, the Department for Business, Energy and Industrial Strategy, the Home Office and the Department for Culture, Media & Sport.

The ISPA Monitor

ISPA provides members with a weekly news, compliance and regulatory information bulletin keeping our members regularly informed on national, European and international regulatory developments that affect members' businesses.

Electronic discussion lists

ISPA members can communicate with each other to discuss current issues, sales opportunities and technical issues via email discussions lists administered by ISPA.

Deals for members

ISPA arranges exclusive deals for members with a variety of companies including co-location providers.


PCCW Global: "ISPA is a great help to us in trying to navigate the shark-infested waters of UK regulation."

Ai Networks : "ISPA provides the capability for us to be more active in the service provider community."

Oosha : "We joined for ADR mainly plus to keep up to date on industry changes."

M247: "We wanted to strengthen the brand and awareness for our company"

VEN Systems: "ISPA membership helps us to gain insights and recognition within the industry and by customers."

VoiceHost: "As a responsible Service Provider we feel we need to be part of the ISPA"


Close window

A cookie is a snippet of text that is sent from a website's servers and stored on a web browser. The non-essential cookies used on this website are:

Sessions - We set a small PHP session cookie for our cookie notification functionality, this is deleted as soon as you close your browser.

Google Analytics - This allows us to look at really useful data about the visitors we have had to our website.
Cookie details:
To read more about Google's cookies visit

YouTube/Vimeo - If our website cotains videos then some cookies may be used for tracking views etc. These cookies are implimented if you press play though.

WordPress - If we have comments enabled or allow the public to contribute in other ways via default WordPress functionality we will also use some cookies. These are required for the website to function properly.
Cookie details:
To read more about WordPress' cookies visit

Managing Cookies
For information on how to manage your cookie settings please follow the link for your browser:

Close window
It looks like your cookies are switched off. To ensure the best experience whilst visiting our website please consider allowing cookies.

You can find out how to change your settings or more about the cookies we use at the bottom of this page.