ISPA Awards ceremony took place on 11th July

at the InterContinental London Park Lane Hotel.

Find the list of winners here.

We're pleased to be extending our partnership with #telecoms trade bodies @ISPAUK and @ITSPA_Tweets, giving their members continued automatic membership of Ombudsman Services. Read more on our new Partners website: #B2B #addingvalue #OSlatest

October Newsletter

ISPA Conference: Competition & Collaboration 
30th October 2018

Headline sponsor


The ISPA Conference is taking place later this month at the offices of our legal partner Bird&Bird. Sponsored by Openreach, ­­­­­Xantaro and Arista, the conference will be centred on the themes of competition and collaboration, with a number of panels and presentations from industry, regulators and government. Issues on the agenda include the right regulatory environment to facilitate infrastructure competition, ways in which ISPs can better collaborate in a changing market, and what more can be done to stimulate demand for full fibre services. The agenda can be found here.

Don't miss this all-day conference that includes speakers from DCMS, Ofcom, Openreach, CItyfibre, Daisy, uSwitch, Hyperoptic, Nokia and many more, plus presentations from our sponsors. There will be plenty of opportunities for networking as we scheduled a long lunch and drinks reception at the end of the day, with all refreshments kindly provided by our hosts Bird&Bird.

Tickets are limited so please book yours today.

ISPA Conference 2018 tickets

ISPA Member Cyber Security Parliamentary Dinner
16th October
House of Commons

There are a final few places remaining at ISPA’s Parliamentary Dinner on cyber security on the 16th October. The dinner is kindly hosted by Matt Warman MP, former Parliamentary Private Secretary in the Department for Digital, Culture, Media and Sport. Topics for discussion include: the role of ISPs in managing cyber threats; collaboration and cooperation between industry, Government and law enforcement agencies; investment in cyber security; and, the role of Government in building the UK’s cyber resilience. We look forward to a dynamic and informative discussion between all parties on the evening. This is a members only event, in order to secure your place, please book your ticket as soon as possible.

Book your ticket for Parliamentary dinner here

ISPA Responds To Out-of-Contract Notifications Ofcom Consultation

The Broadband Subgroup convened once again in September to discuss the Ofcom consultation on end-of-contract and out-of-contract notifications. The Consultation proposes that consumers across telecoms services will receive a notification before their contract finishes to allow them to engage in the retail market and avoid ‘loyalty penalties’. The response is currently being finalised and will be available on the website following the deadline next week. ISPA has spoken out on a similar issue this month, regarding the Competition and Markets Authority decision to look into the ‘super complaint’ filed by Citizens’ Advice on this issue. ISPA’s response can be found here, which highlights the need to appreciate the variety of reasons consumers may remain loyal to their provider.

Parliament & Internet Conference - November 20th

Confidence and Trust in the Internet

ISPA will be co-hosting the annual Parliament & Internet Conference in Houses of Parliament on 20th November. Kindly hosted by Nigel Huddleston MP, this one day event will see senior stakeholders debating the most pressing policy issues facing the Internet. Alongside keynote speeches delivered by leading figures from Government and industry; the agenda includes panels which will address ways of improving confidence and trust in the Internet and will cover a range of themes, including: cyber security, content regulation, and harnessing new technologies. ISPA members get priority tickets – please contact for the link and password to access your free ticket.

Cyberware joins ISPA

Cyberair is a service provided by Cyberware Limited. Cyberware have been working with internet technologies since 1996, and have lots of knowledge and experience in designing, implementing and managing networking software and hardware. We have designed and installed WiFi solutions for various sites all around the UK.

ISPA in the Press

This month we responded to the super-complaint raised by Citizens Advice regarding ‘loyalty penalties’ which was picked up by ISPreview. HEXUS and Our response to Ofcom's USO consultation was also mentioned in ISPreview.

Partner Events

ISPA offers Free Expo Pass to Broadband World Forum (BBWF) in Berlin on the 23-25 October - the world’s largest fixed network access event. BBWF will be buzzing with the latest technology and the industry's top innovators.  You will have access to hundreds of exhibitors, two free content stages and all the technology you can handle. Discover more here.

ISPA is also partnering with INCA Conference, taking place on 5th and 6th November in London. This year they will celebrate the growth of the sector, focus on new developments and opportunities and  continuing government support through funding programmes and highlight the appetite of investors to support the altnets.

OTT Tv World Summit  is taking place in November, and ISPA members can get a whopping 30% off ticket price.

For all partner events and discount codes please click here.

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