Categories & entry forms

Entrants must be an ISP that is providing broadband to rural / hard to reach areas. The category is technology neutral. While speeds are an important part of the testing, it also takes account of overall service levels, packages, availability, performance, customer service, community engagement and more.

Please fill out the written entry form (link above, please keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

The tester used is embedded on this page https://st.thinkbroadband.com/ispa and we will email details when responding to registrations on how you can embed a copy on your own website to increase the test volume, for smaller entrants this is particularly important.

Results are also included from the full range of testers that thinkbroadband supplies to third parties too.

For Internet Services Providers offering broadband to businesses. Entrants must be an ISP that provides business-grade connectivity. The judging criteria takes account of overall service levels, speed, packages, performance, security, innovation and more.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

As the world undergoes a technological revolution, with emerging technology and AI driving significant societal and economic change, there is significant opportunity for the UKs internet community to use these new technologies to enhance their services.

In this award, we want to showcase a particular partnership from across the sector that has leveraged transformational technology to enhance the delivery of internet services. We will be assessing the efficiencies and enhancement this innovation made and the overall impact it had on an organisation’s delivery of services against the cost and time taken to implement the partnership.

To enter, ISPA is asking you to provide an 800 word case study that explores the technology partnership and its impact. Entrants are welcome to send in a joint entry with their partner, as well as provide evidence, data and testimonials to support their written submission.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

For providers offering broadband services with fewer than 100,000 customers. The category is aimed at services and providers available in distinct areas or acting as challenger brands offering gigabit capable fibre services. However, while speeds are an important part of the category, it also takes account of overall service levels, packages, performance, differentiation, take-up, customer satisfaction and more.

Thinkbroadband testing data will be used to determine the shortlist for the category. The data will also inform the judging which will also take account of publicly available data from other sources such as Ofcom and trustpilot where possible.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

The deadline for network size parameters is taken on the submission deadline of 26th June, any changes in network size after this date will not be taken into account.

For providers offering residential superfast broadband services with more than 100,000 customers. The category is aimed at services and providers broadly available, with consumer entry level pricing. While speeds are an important part of the category, it also takes account of overall service levels, packages, performance and more.

Thinkbroadband testing data will be used to determine the shortlist for the category. The data will also inform the judging which will also take account of publicly available data from other sources such as Ofcom and trustpilot where possible.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

The deadline for network size parameters is taken on the final date of submission, 26th June, any changes in network size after this date will not be taken into account.

For those still deploying new and upgrading fibre networks to deliver connectivity throughout the nation.

Entrants must answer the first set of questions stated below and provide a 800-word case study that includes the below information. Please provide as much information as you can, we appreciate some of this information may be commercially sensitive, note that all entries are confidential and won’t be shared publicly at any point.

Please fill out this written entry form (keep the document size to no more than three pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

This year ISPA is looking to find the best voice provider solution providing solutions and services to customers and UK business.

Kindly sponsored by Magrathea

This award celebrates organisations that have gone above and beyond to ensure sustainable business practices, offset their environmental impact, instituted carbon neutral objectives and environmental commitments.

Submit a 800 word case study on how your organisation has committed to and upheld sustainability. Please feel free to provide evidence to support your submission alongside your case study.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

This category is for the ISP that stands out in how they protect their customers, network and data, whether through cyber security initiatives, customer education, online safety initiatives or similar work. Supporting data, testimonials and specific examples are encouraged.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

This category is for ISPs who look to enhance their broadband with improved customer experience. The category will be evaluated on the use of support, technology, data and management systems that improve the overall experience for a customer using your network.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026. Additional supporting documents can be supplied via email. This could be in the form of a video, testimonial or other specific figures or graphs. Please limit these to 2 additional pieces of evidence.

The DEI Champion Award celebrates the organisation or individual who is doing most to ensure people from all walks of life are able to forge a career and achieve success in our sector.

To enter, ISPA is asking you to provide an 800 word case study that explores the DE&I initiatives in your organisation or by an individual in your organisation, how they have been implemented and what the outcomes were. Entrants are welcome to provide evidence and testimonials to support their written submission.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

To recognise the exemplary efforts of a frontline employee across various service roles in the sector who has excelled in 2026. Whether their role involves the deployment of networks, supporting customers or contributing to your growth – we want to celebrate individuals who epitomise the exemplary work of people in our sector.

To enter, please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by 26th June 2026.

This category showcases organisations working in partnership with local communities to deliver fast and reliable infrastructure and services. The category is looking for UK organisations that have worked collaboratively to ensure the positive benefits of connectivity are realised.

We are asking entrants to submit an 800 word case study on their community engagement (this can be a singular or multiple communities) highlighting the actions taken and the positive outcomes it led to. Entrants may provide supporting evidence and testimonials in support of its entry.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

With market competition becoming more prominent and customer expectations increasing, having best in sector customer care and services that mitigates churn, ensures retention and inspires customer loyalty is essential.

To enter, ISPA is asking you to provide an 800 word case study that explores how your organisation has developed strong loyalty across your customer base and developed innovative ways to ensure the care and retention of customers. Entrants are welcome to provide evidence, data and testimonials to support their written submission.

Please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by end of play on 26th June 2026.

We want to highlight the good work being done by industry, communities or charities to fix the digital divide and help those in need stay or become connected. Whether you’re an individual, organisation or community group, we want to hear about the impact and change you have made. It could be improving digital literacy, helping people get connected or using digital to change lives for the better.

Register by emailing awards@ispa.org.uk

To enter, please fill out this written entry form (keep the document size to no more than two pages of A4 – minimum size font: Arial 10) and send to awards@ispa.org.uk by 11th September 2026.

The Hero award looks to celebrate an individual or an organisation that has gone above and beyond to impact the internet and its community positively. This year, we are looking for nominations of any organisation or individual who have dedicated themselves to driving connectivity forward in the UK over the past 12 months and beyond.

Send your nominations to awards@ispa.org.uk