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ISP Customer Experience: Is churn harming your business?

25th May 2021 @ 2:00 pm - 3:00 pm

ISPA Members Only

Following our last event on ISP customer experience, we are very pleased to continue exploring that challenge and invite you to a webinar hosted by our annual partner Plume on Tuesday 25 May from 2pm to 3pm.

The broadband delivery landscape is changing rapidly – we now live in an era where consumers demand faster, safer and flawless connectivity, with access to highly personalized apps and services.

However, increased home network usage, and a growing number of devices, has created more operational headaches at a time when cutting churn, and increasing ARPU remain key priorities.

In this interactive session with Plume, you’ll learn about:

  • The changing market landscape – what’s driving service providers to adapt & lead with smart WiFi services
  • A new and expanding services portfolio that can generate significant upsell opportunities - boosting monthly ARPU
  • A new data-driven model enabling more successful subscriber support that can reduce call-in-rates by up to 51%*, slash truck-rolls by up to 67%*, and cut subscriber churn by up to 30%*
  • Live demo of Plume's platform featuring front-end consumer services, including adaptive WiFi, and back-end support tools & data dashboards

*Source: TCO Study, Plume 2020.

Please click here to register your complimentary seat as an ISPA member. Can't join live? Register anyway and you will be sent the recording and Plume's latest whitepaper.


25th May 2021
2:00 pm - 3:00 pm
ISPA Members Only
Event Categories:


Virtual webinar