ISPA is pleased to see Ofcom addressing the issues associated with consumer switching and welcomes the opportunity to support through its members any process that seeks to improve the consumers’ ability to switch.

We do have some concerns about potential costs of a TPV process, and what could turn out to be a potentially cumbersome customer experience, however it’s probably too early to say more until we have had the opportunity to study the consultation report in more detail.


Notes to the editor:

The Internet Services Providers’ Association (ISPA) was established in 1995 as a trade association to represent providers of Internet services in the UK. ISPA promotes competition, self-regulation and the development of the Internet industry. For a list of members or other information about ISPA, please consult the website:

The views expressed in this release are those of the Internet Services Providers’ Association (ISPA) and do not necessarily reflect the corporate policies of the individual companies that are members of the Association or other organisations that may be mentioned in the release. For further editorial information please contact the ISPA Press Office (020 7340 8741).