Managing the quality of experience (QoE) that subscribers receive is more of a priority for ISPs than ever before—and research shows that priority starts with preventing and resolving WiFi issues. In this report, RouteThis’ proprietary data shows that it is much easier said than done, thanks to issues like spiking numbers of connected devices, shifts in societal uses of home WiFi, and even a lack of plan rightsizing.
This report contains insights from millions of home network diagnostic scans conducted using the RouteThis platform in over 200 countries worldwide. In some cases, as much as 50% of support engagements were caused by problems with home WiFi setups.
From the report, you’ll discover:
- The true causes behind excessive support engagements for ISP teams
- Essential trends that will inform support strategies for the coming years
- What ISPs can do to deliver WiFi QoE in the face of these trends
Download the report here
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