by Krystian Heald | Jun 21, 2023 | News, Partner and Member Content
According to a recent study by the Harvard Business Review, 81% of all consumers want to be able to independently resolve their issues before reaching out to a support agent. Thanks to the global pandemic, the demand for self-support has become increasingly common as...
by Krystian Heald | Jun 19, 2023 | ISPA Event, News
ISPA’s annual full-day industry focused conference, the ISP Business Summit, welcomed over 150 representatives from across industry, government, academia, and civil society to listen in and participate in an essential event at a critical time for our industry. Hosted...
by Krystian Heald | May 19, 2023 | Resources
Read the latest report from industry analyst Stephen Wilson at Omdia and ISPA partner Calix that takes an in-depth look at how take-up of FTTP services can be significantly boosted when an ISP improves its focus on customer experience. The challenging macroeconomic...
by Krystian Heald | May 3, 2023 | News, Partner and Member Content
July is statistically the busiest month for excavating – and correspondingly the highest month for third party damages - and has been since statistics started to be collected in 2013. (Source: https://www.utilitystrikeavoidancegroup.org/strike-damages-report.html) The...
by Krystian Heald | Apr 19, 2023 | ISPA Events, News
ISPA UK’s 16th annual flagship Parliament & Internet conference took place in the Attlee Suite at the end of last month. We were delighted to welcome representatives from across industry, government, academia, and civil society to listen in and participate in an...
