ISPA Awards 2020 will launch in December.

Find the list of the 2019 ISPA Awads winners here.

ISPA Chair @andrew139g Glover responded to the launch of the @UKLabour manifesto which includes a promise of free broadband to all. Read the full statement at


The ISPAs Rules and General Information

  • The awards will be presented on 2nd July 2020 at Grand Sheraton Park Lane Hotel in London, as outlined on

  • The awards are being judged according to the criteria for each category published at

  • Companies and organisations may be short-listed for more than one award

  • Companies cannot be short-listed for an award they have sponsored

  • Following confirmation by the judges and ISPA Council, the shortlists for each award is being published prior to the Awards ceremony. The ISPA team contacts companies that have been short-listed

  • Once the shortlist is published by ISPA, companies that have made the shortlist can publicise this fact (including using the official ISPA logos but could only do so under licence from ISPA).

  • Copies of the licence are available on request and are provided to each nominee. On nomination, nominees must decide whether they wish to pay the licence fee and use the ISPA trade marks  (including official ISPA logo) to publicise their nomination. If you wish to purchase the logo, please contact

  • The winners are announced at the Awards ceremony in July and not before

  • Winners may publicise that they are a winner of an ISPA Award (they can purchase the official ISPA logos but can only do so under licence from ISPA)

  • Copies of the licence will be available on request before the Awards ceremony, and will be provided to each winner after the Awards Ceremony. At this point, winners must decide whether they wish to pay the licence fee and use the ISPA trade marks (including official ISPA logo) to publicise their award

  • The assessment criteria for each category can be found on

  • Value-added forms must be submitted through Survey Monkey questionnaires that are available through Categories pages on ISPA Awards website by the deadline set by ISPA Awards team - 27th March 2020.

  • Companies entering categories that are undergoing technical testing must submit their technical details with thinkbroadband by deadline set by ISPA Awards team - 31st January 2020.

  • No entrants shall not engage in any activity that may damage the integrity of The ISPAs scheme or ceremony. Any such actions shall be raised with the ISPA Council who will take any decision on disqualification. The ISPA Council's decision with respect to disqualification is final.

ISP Awards Testing

  • The awards tester conducts an analysis of the services offered by the entrants in the ISP and hosting categories.

  • ISPs must register their intent to enter the awards with ISPA and register their services and other requested information with the awards tester via the online form linked to from Registration intent and technical registration with the awards tester opens in December 2019 and closes on 31st January 2020.

  • Companies wishing to be considered for a particular award must submit the relevant information in accordance with the instructions on

  • ISPs register their technical details with the awards tester via the online form at must state required number of users registered for each award and technical details where required report to the awards tester before the testing starts, when monitoring is due to begin.

  • Monitoring is scheduled to run from 1st February until 31st March 2020.

  • Entrants may only enter one service in each category (service/package stated in the application/intent form i.e. speed cost etc)

  • ISPA reserves the right to request further information about the service and technical specifications provided by entrants and to conduct spot checks if deemed necessary

  • Entrants are required to submit supporting information demonstrating how they meet the criteria. All supporting information is submitted via the value-added forms at ISPA Awards category pages.

  • On conclusion of the testing period the awards tester's data is used to select the shortlists. This data may face independent analysis prior to selection of the finalists in each category. The number of entrants to be included in the shortlists is determined by the ISPA Awards team. A report is produced by the awards tester for consideration by the panel of judges. The report is not made public and not available on request.

  • An independent judging panel composed of knowledgeable observers of the ISP sector assess the nominees in the ISP Division and chooses the winners in each category.

  • Entrants do not have an access to their performance data during the monitoring process.

  • If it becomes apparent that an entrant is employing what may be considered dubious tactics or attempting to tamper with the monitoring procedure they will be disqualified from the awards process. Any such activity will be raised with the ISPA Council who will take any decision on disqualification. The ISPA Council's decision with respect to disqualification will be final.

  • The designated technical and marketing contacts must be available during the monitoring and set-up phase. Failure to assist in the process may render the entrant's registration null and void.

Best  Hosted Service

Entrants must be an ISP or a company offering mass web site hosting to customers. Entrants for this category are given a file that they will place on a server

Best Rural, Best Business & Best Consumer ISPs

Entrants for the Best Consumer ISP category must offer services of at least 30 Mbps

Entrants for the Best Business ISP category must be able to prove, on request, that a significant proportion of the service entered is specifically focused on business users

Entrants must register their services and other requested information for the appropriate award(s) via the registration form linked to from

The awards testing runs for two months and is testing and monitoring broadband connections using the testing website. Specific measurements are as follows:

  • Downstream throughput

  • Upstream throughput

  • HTTP speed

  • DNS lookup time

  • Ping time

Security,  VoIP,  Infrastructure Provider, Customer Service, ISP PR Campaign, Best Partnership, Executive of the year and Best Consumer Solution

These Awards are judged by the ISPA Awards judges. Entrants are required to submit the written entry form through Survey Monkey.

Internet Hero

The Internet Hero shortlists and eventual winner is selected by the ISPA Council.

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